Polish Speaking Customer Service for Digital Wallet Provider - Work In Greece
Mercier Consultancy MD, Poland, New York, United States
Overview
Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.
Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish
Provide clear and accurate information about account setups, transactions, and troubleshooting
Assist customers with any issues related to account access, payment processes, and refunds
Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction
Document all customer interactions accurately in the CRM system for effective tracking and follow-up
Collaborate with technical teams to address customer concerns and enhance service quality
Stay informed about industry trends and updates in digital payment solutions to provide informed assistance
Requirements
Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus
Prior experience in customer service, especially in the digital payments or fintech industry, is preferred
Strong communication skills with the ability to explain technical concepts clearly
Excellent problem-solving capabilities and a customer-focused mindset
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with CRM software and other communication tools is desirable
Willingness to work flexible hours, including evenings and weekends, if necessary. Opportunity to work in Greece will provide a unique and enriching experience
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Responsibilities
Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish
Provide clear and accurate information about account setups, transactions, and troubleshooting
Assist customers with any issues related to account access, payment processes, and refunds
Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction
Document all customer interactions accurately in the CRM system for effective tracking and follow-up
Collaborate with technical teams to address customer concerns and enhance service quality
Stay informed about industry trends and updates in digital payment solutions to provide informed assistance
Requirements
Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus
Prior experience in customer service, especially in the digital payments or fintech industry, is preferred
Strong communication skills with the ability to explain technical concepts clearly
Excellent problem-solving capabilities and a customer-focused mindset
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with CRM software and other communication tools is desirable
Willingness to work flexible hours, including evenings and weekends, if necessary. Opportunity to work in Greece will provide a unique and enriching experience
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr