Polish Speaking Customer Service for FinTech Company - Work In Greece
Mercier Consultancy MD, Poland, NY, United States
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.
Key Responsibilities
Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish
Provide detailed information on products, account management, and investment options
Assist customers with account setup, troubleshooting, and service-related inquiries
Resolve customer complaints and issues efficiently, aiming for high customer satisfaction
Document all interactions accurately in the CRM system for effective follow-up
Collaborate with internal teams to enhance customer support processes and services
Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers
Requirements
Fluency in Polish (both written and spoken) is essential; knowledge of English or Greek is a plus
Experience in customer service, preferably within the FinTech or financial services sector
Strong communication skills with the ability to convey complex concepts clearly
Proficient problem-solving abilities and a customer-focused mindset
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with CRM systems and financial software is desirable
Willingness to relocate to Greece and work flexible hours, including evenings and weekends when necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr
Key Responsibilities
Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish
Provide detailed information on products, account management, and investment options
Assist customers with account setup, troubleshooting, and service-related inquiries
Resolve customer complaints and issues efficiently, aiming for high customer satisfaction
Document all interactions accurately in the CRM system for effective follow-up
Collaborate with internal teams to enhance customer support processes and services
Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers
Requirements
Fluency in Polish (both written and spoken) is essential; knowledge of English or Greek is a plus
Experience in customer service, preferably within the FinTech or financial services sector
Strong communication skills with the ability to convey complex concepts clearly
Proficient problem-solving abilities and a customer-focused mindset
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with CRM systems and financial software is desirable
Willingness to relocate to Greece and work flexible hours, including evenings and weekends when necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
#J-18808-Ljbffr