Bilingual Customer Service Representative
Amerit Consulting, Granite Heights, Wisconsin, United States
Overview
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished
Bilingual Customer Service Representative
for a fully remote role. Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Required Qualifications
Education: At least HS diploma OR GED. (Proof of education is must) Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry. Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
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Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished
Bilingual Customer Service Representative
for a fully remote role. Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Required Qualifications
Education: At least HS diploma OR GED. (Proof of education is must) Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry. Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
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