Collections Specialist

Job Title: Collections Specialist

Location: Grand Rapids, MI
Industry: Heavy Equipment Dealership
Job Type: Full-Time

Company Overview:
We are a leading heavy equipment dealership serving the Grand Rapids area, known for our commitment to customer satisfaction, reliability, and excellence in service. As we continue to grow, we are seeking a skilled Collections Specialist to help manage our accounts receivable and ensure timely collection of outstanding balances in a high-volume environment.

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Position Summary:

The Collections Specialist is responsible for managing and reducing outstanding receivables by performing collection activities on past-due accounts. This role requires strong attention to detail, effective communication skills, and a proactive approach to aging management and dispute resolution.

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Key Responsibilities:

• Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow.

• Perform daily collection calls and emails to follow up on past-due invoices.

• Monitor and analyze accounts receivable aging reports to prioritize collection efforts.

• Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes.

• Maintain accurate and detailed records of collection activity and customer communication in ERP systems.

• Identify and escalate problematic accounts for further action or legal proceedings if necessary.

• Assist in monthly reporting on collections performance, aged receivables, and payment trends.

• Recommend credit holds or adjustments based on payment history and risk assessment.

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Qualifications:

• Minimum 2–4 years of experience in collections, preferably in a high-volume or industrial setting.

• Experience with aging management and account reconciliation.

• Proficiency with ERP/accounting software (e.g., QuickBooks, JD Edwards, SAP) and Excel.

• Strong written and verbal communication skills.

• Ability to handle difficult conversations professionally and maintain positive customer relationships.

• Highly organized with the ability to multitask and meet deadlines in a fast-paced environment.

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Preferred Qualifications:

• Experience in the heavy equipment, construction, or dealership industries is a plus.

• Familiarity with lien laws or construction-related payment processes is advantageous.

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Compensation & Benefits: $50,000-60,000

• Competitive salary based on experience

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Career advancement opportunities
  
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