CFS
Overview
We are a leading heavy equipment dealership serving the Grand Rapids area, known for our commitment to customer satisfaction, reliability, and excellence in service. As we continue to grow, we are seeking a skilled
Collections Specialist
to help manage our accounts receivable and ensure timely collection of outstanding balances in a high-volume environment. Position Summary
The Collections Specialist is responsible for managing and reducing outstanding receivables by performing collection activities on past-due accounts. This role requires strong attention to detail, effective communication skills, and a proactive approach to aging management and dispute resolution. Key Responsibilities
Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow. Perform daily collection calls and emails to follow up on past-due invoices. Monitor and analyze accounts receivable aging reports to prioritize collection efforts. Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes. Maintain accurate and detailed records of collection activity and customer communication in ERP systems. Identify and escalate problematic accounts for further action or legal proceedings if necessary. Assist in monthly reporting on collections performance, aged receivables, and payment trends. Recommend credit holds or adjustments based on payment history and risk assessment. Qualifications
Minimum 2–4 years of experience in collections, preferably in a high-volume or industrial setting. Experience with aging management and account reconciliation. Proficiency with ERP/accounting software (e.g., QuickBooks, JD Edwards, SAP) and Excel. Strong written and verbal communication skills. Ability to handle difficult conversations professionally and maintain positive customer relationships. Highly organized with the ability to multitask and meet deadlines in a fast-paced environment. Preferred Qualifications
Experience in the heavy equipment, construction, or dealership industries is a plus. Familiarity with lien laws or construction-related payment processes is advantageous. Compensation & Benefits
Compensation: $50,000-60,000 Competitive salary based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Career advancement opportunities #END #J-18808-Ljbffr
We are a leading heavy equipment dealership serving the Grand Rapids area, known for our commitment to customer satisfaction, reliability, and excellence in service. As we continue to grow, we are seeking a skilled
Collections Specialist
to help manage our accounts receivable and ensure timely collection of outstanding balances in a high-volume environment. Position Summary
The Collections Specialist is responsible for managing and reducing outstanding receivables by performing collection activities on past-due accounts. This role requires strong attention to detail, effective communication skills, and a proactive approach to aging management and dispute resolution. Key Responsibilities
Manage a high volume of customer accounts with a focus on reducing delinquency and maintaining healthy cash flow. Perform daily collection calls and emails to follow up on past-due invoices. Monitor and analyze accounts receivable aging reports to prioritize collection efforts. Collaborate with internal departments (sales, service, and finance) to resolve billing issues or disputes. Maintain accurate and detailed records of collection activity and customer communication in ERP systems. Identify and escalate problematic accounts for further action or legal proceedings if necessary. Assist in monthly reporting on collections performance, aged receivables, and payment trends. Recommend credit holds or adjustments based on payment history and risk assessment. Qualifications
Minimum 2–4 years of experience in collections, preferably in a high-volume or industrial setting. Experience with aging management and account reconciliation. Proficiency with ERP/accounting software (e.g., QuickBooks, JD Edwards, SAP) and Excel. Strong written and verbal communication skills. Ability to handle difficult conversations professionally and maintain positive customer relationships. Highly organized with the ability to multitask and meet deadlines in a fast-paced environment. Preferred Qualifications
Experience in the heavy equipment, construction, or dealership industries is a plus. Familiarity with lien laws or construction-related payment processes is advantageous. Compensation & Benefits
Compensation: $50,000-60,000 Competitive salary based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Career advancement opportunities #END #J-18808-Ljbffr