Introduction
We’re a global, multi‑disciplinary team that puts the innovative power of technology to work and transforms tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
- Contribute your talents to high‑end, esteemed brands like JBL, Mark Levinson and Revel.
- Unite your passion for audio innovation with high‑tech product development.
- Create pitch‑perfect, cutting‑edge technology that elevates the listening experience.
About the Role
We’re looking for a DTC eCommerce Platform Specialist to help drive our Direct‑to‑Consumer (DTC) eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of HARMAN. In this role, you will support the growth and stability of our online platforms by managing day‑to‑day operations, coordinating new feature development, and ensuring our sites provide a seamless customer experience. You’ll work closely with internal teams and external partners to maintain our Salesforce Commerce Cloud (SFCC) platform and related integrations.
What You Will Do
- Monitor and maintain site uptime, error rates, and load performance; establish KPIs and dashboards for site health and speed.
- Oversee day‑to‑day operations of the eCommerce tech stack, focusing on Salesforce Commerce Cloud (SFCC).
- Act as the technical escalation point for the DTC Merchandising team when troubleshooting is needed.
- Understand integrations between SFCC and connected systems (OMS, CRM, etc.).
- Scope, implement, and test new marketplace integrations (Amazon, TikTok Shop, etc.).
- Collaborate with DTC Digital Experience leads to uncover user experience (UX) opportunities.
- Focus on Conversion Rate Optimization (CRO) with every action and development.
- Ideate, create, and manage A/B tests across UX, content, merchandising, etc.
- Provide guidance, create, groom, and test development tickets for agencies and internal teams.
- Evaluate and recommend new tools, services, and vendors for the DTC technology stack.
- Document system architecture, data flows, integration patterns, and workflows for scalability; communicate technical constraints and opportunities clearly to non‑technical stakeholders.
What You Need to Be Successful
- Bachelor’s degree in Marketing, Business, Information Systems, or a related field.
- 3–5 years of experience in eCommerce platform management or digital technology roles.
- Hands‑on experience with Salesforce Commerce Cloud (SFCC).
- Familiarity with connected systems such as OMS, CRM, etc.
- Understanding of APIs, data flows, and system integrations in an eCommerce environment.
- Strong organizational and communication skills; ability to manage vendor relationships.
- Problem‑solving mindset and ability to translate business needs into technical tasks.
Bonus Points if You Have
- MBA or Master’s degree.
- Experience with Kibo OMS or similar order management systems.
- Exposure to performance monitoring and site optimization tools.
- Marketplace integration experience (Amazon, TikTok, Walmart).
- Knowledge of Jira, Confluence, or other agile project management tools.
- Interest in headless commerce or modern digital commerce architectures.
What Makes You Eligible
- Willingness to work remotely in a hybrid setting with commute to Carlsbad, CA office.
- Successful completion of a background investigation and drug screen as a condition of employment.
Pay Transparency
Salary range: $66,000 – $96,800 annually. Dependent on the position offered, other forms of compensation such as bonuses or commission may be available. Pay is based on a wide range of factors, including skill set, experience, training, location, and business need.
What We Offer
Flexible work environment, allowing for full‑time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world‑class products (JBL, HARMAN Kardon, AKG, and more). Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. Tuition reimbursement. "Be Brilliant" employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development.
Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and caregiver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.
EEO Statement
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job‑related performance.
Apply
Interested candidates may apply by contacting HARMAN’s hiring team.
#J-18808-Ljbffr