Staffmark
Account Resolution Specialist
Looking for a fresh opportunity to launch or grow your career? Staffmark is here to help. As one of the nation's leading staffing agencies, we bring decades of experience connecting job seekers with opportunities that align with their goals. We're committed to supporting your professional growth, and we're currently hiring an Account Resolution Specialist in Perry, NY. Schedule & Pay Training Schedule: MondayThursday, 8:00 am5:00 pm, and Friday, 8:00 am4:30 pm Post-Training Schedule: MondayThursday, 8:00 am9:00 pm, and Friday, 8:00 am7:00 pm, with one required evening shift until 9:00 pm per week Pay Rate: $17.20 per hour Key Responsibilities Contact individuals regarding past-due accounts and discuss repayment or resolution options Perform skip-tracing to locate updated contact and employment information Manage inbound and outbound account-related calls, negotiate payment arrangements, and document all interactions Adhere to detailed scripts, procedures, federal and state regulations, and company policies Collect and verify information related to wage garnishments, litigation, and other special account situations Maintain accurate records and collaborate with supervisors on complex or escalated accounts Qualifications High school diploma or GED required; at least one year of collections experience Strong communication, organization, and customer service skills Comfortable with typing, computer systems, and standard office software Detail-oriented with the ability to follow strict procedures and compliance requirements Ability to work independently while maintaining professionalism Bilingual skills are a plus Staffmark Employee Benefits Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!
Looking for a fresh opportunity to launch or grow your career? Staffmark is here to help. As one of the nation's leading staffing agencies, we bring decades of experience connecting job seekers with opportunities that align with their goals. We're committed to supporting your professional growth, and we're currently hiring an Account Resolution Specialist in Perry, NY. Schedule & Pay Training Schedule: MondayThursday, 8:00 am5:00 pm, and Friday, 8:00 am4:30 pm Post-Training Schedule: MondayThursday, 8:00 am9:00 pm, and Friday, 8:00 am7:00 pm, with one required evening shift until 9:00 pm per week Pay Rate: $17.20 per hour Key Responsibilities Contact individuals regarding past-due accounts and discuss repayment or resolution options Perform skip-tracing to locate updated contact and employment information Manage inbound and outbound account-related calls, negotiate payment arrangements, and document all interactions Adhere to detailed scripts, procedures, federal and state regulations, and company policies Collect and verify information related to wage garnishments, litigation, and other special account situations Maintain accurate records and collaborate with supervisors on complex or escalated accounts Qualifications High school diploma or GED required; at least one year of collections experience Strong communication, organization, and customer service skills Comfortable with typing, computer systems, and standard office software Detail-oriented with the ability to follow strict procedures and compliance requirements Ability to work independently while maintaining professionalism Bilingual skills are a plus Staffmark Employee Benefits Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!