Company Description
Teleflora provides innovative marketing, education, and technology to support our member florists, delivering beautiful bouquets in meticulously arranged vases to customers’ doors. As part of The Wonderful Company since 1979, we are the world’s largest flower delivery service, with over 10,000 member florists across North America. Job Description
The Customer Service Representative serves as the frontline contact, handling calls from member florists regarding billing, order confirmation, and general support. The role reinforces Teleflora’s commitment to superior customer service. Responsibilities
Answer customer service-related calls from member florists, including billing inquiries and order confirmations. Assist florists with product orders, directory updates, credit card transactions, and troubleshooting. Process web hosting and other service-related requests. Maintain accurate and timely call logs and customer records. Qualifications
Education:
High School Diploma or equivalent is required. Strong written and oral communication skills. Decision-making ability with minimal direction. Strong attention to detail. 1–2 years of customer service or call‑center experience. Basic math skills. Clear speaking voice with good diction. Typing speed of 25 WPM or higher. Basic computer proficiency. Working Conditions
Work extended hours (overtime as required) to meet company deadlines. Flexibility: shift requirements may change based on department needs. Holiday time off may be limited due to increased order volume. Hybrid schedule: Monday‑Wednesday in Paragould, AR office; Thursday‑Friday remote. Additional Information
Thriving Wellness Community: 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, healthy‑habits rewards, fitness video library, and comprehensive medical, vision, and dental plans with 401(k) match. Career Advancement Opportunities: Clear paths for progression and internal mobility within our diverse brands. Focused Learning & Development: Extensive resources including workshops, webinars, and eLearning courses. Mentorship Program: Company‑wide mentorship for goal setting and career growth. Continuous Improvement Training: Apply concepts to drive positive workplace change. Social Impact: Focus on health, education, economic mobility, and community building through CSR initiatives. Community Giving: Opportunity to support up to three chosen charities and participate in community service projects. EEO Statement
We are an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected category. EEO is the law – click here for more information.
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Teleflora provides innovative marketing, education, and technology to support our member florists, delivering beautiful bouquets in meticulously arranged vases to customers’ doors. As part of The Wonderful Company since 1979, we are the world’s largest flower delivery service, with over 10,000 member florists across North America. Job Description
The Customer Service Representative serves as the frontline contact, handling calls from member florists regarding billing, order confirmation, and general support. The role reinforces Teleflora’s commitment to superior customer service. Responsibilities
Answer customer service-related calls from member florists, including billing inquiries and order confirmations. Assist florists with product orders, directory updates, credit card transactions, and troubleshooting. Process web hosting and other service-related requests. Maintain accurate and timely call logs and customer records. Qualifications
Education:
High School Diploma or equivalent is required. Strong written and oral communication skills. Decision-making ability with minimal direction. Strong attention to detail. 1–2 years of customer service or call‑center experience. Basic math skills. Clear speaking voice with good diction. Typing speed of 25 WPM or higher. Basic computer proficiency. Working Conditions
Work extended hours (overtime as required) to meet company deadlines. Flexibility: shift requirements may change based on department needs. Holiday time off may be limited due to increased order volume. Hybrid schedule: Monday‑Wednesday in Paragould, AR office; Thursday‑Friday remote. Additional Information
Thriving Wellness Community: 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, healthy‑habits rewards, fitness video library, and comprehensive medical, vision, and dental plans with 401(k) match. Career Advancement Opportunities: Clear paths for progression and internal mobility within our diverse brands. Focused Learning & Development: Extensive resources including workshops, webinars, and eLearning courses. Mentorship Program: Company‑wide mentorship for goal setting and career growth. Continuous Improvement Training: Apply concepts to drive positive workplace change. Social Impact: Focus on health, education, economic mobility, and community building through CSR initiatives. Community Giving: Opportunity to support up to three chosen charities and participate in community service projects. EEO Statement
We are an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected category. EEO is the law – click here for more information.
#J-18808-Ljbffr