Overview
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate in Consumer Bank Acquisitions you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
On the Consumer Bank Acquisition team, your work will be at the forefront of shaping customer journeys that are both visible and impactful. We are committed to crafting seamless customer experiences, from the initial shopping phase through the application process to offer redemption, supporting our customers and internal employees. Your contributions will directly influence our customers' experiences and drive measurable business success. Be part of a team where your efforts make a tangible difference in our business and in the lives of our customers.
Job responsibilities
Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
Present work, articulate strategy and impact of content decisions to senior leadership
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required qualifications, capabilities, and skills
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews
Ability to self-direct both planning work, and executing at expected levels of quality
Comfortable and confident when presenting to cross-functional stakeholders
Preferred qualifications, capabilities, and skills
Experience working on customer facing products or ecommerce/marketing experiences
Knowledge or experience shaping customer-facing AI experiences
Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
New York, NY $104,500.00 - $145,000.00 / year; Jersey City, NJ $104,500.00 - $145,000.00 / year
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As a Content Design Senior Associate in Consumer Bank Acquisitions you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
On the Consumer Bank Acquisition team, your work will be at the forefront of shaping customer journeys that are both visible and impactful. We are committed to crafting seamless customer experiences, from the initial shopping phase through the application process to offer redemption, supporting our customers and internal employees. Your contributions will directly influence our customers' experiences and drive measurable business success. Be part of a team where your efforts make a tangible difference in our business and in the lives of our customers.
Job responsibilities
Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
Present work, articulate strategy and impact of content decisions to senior leadership
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required qualifications, capabilities, and skills
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews
Ability to self-direct both planning work, and executing at expected levels of quality
Comfortable and confident when presenting to cross-functional stakeholders
Preferred qualifications, capabilities, and skills
Experience working on customer facing products or ecommerce/marketing experiences
Knowledge or experience shaping customer-facing AI experiences
Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
New York, NY $104,500.00 - $145,000.00 / year; Jersey City, NJ $104,500.00 - $145,000.00 / year
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