Customer Service Associate page is loaded## Customer Service Associatelocations:
Italy - Rubieratime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ49386**Join ARAG S.r.l.** **– A Global Leader in Precision Farming Solutions**ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.
Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of **Nordson Corporation** (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).
You’ll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.**The Role**As a **Customer Service Associate,** you will be part of the **EMEA Customer Service team**, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.**Key responsibilities** * Manage commercial relationships with assigned foreign customers.* Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.* Support the Sales team in the operational management of customers.* Participate in the organization and management of internal and external company events.* Enter and monitor customer orders.* Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.* Ensure proper administrative management and maintaining commercial relationships.* Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.* Payment reminders.* First-level technical support to customers in collaboration with the technical team.**Requirements*** Experience: Minimum of 2–3 years in a similar customer service or order management role.* Education: Master’s degree in foreign Languages, preferably with a specialization in economics or business.* Languages: Fluency in English and German is essential. Knowledge of another foreign language is desirable.* Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.* Familiarity with CRM systems and order processing tools.* Excellent team collaboration and communication abilities.* Strong customer focus and results orientation.* Problem-solving mindset and ability to manage multiple priorities effectively.**What We Offer**We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand. Here, you’ll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming. #J-18808-Ljbffr
Italy - Rubieratime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ49386**Join ARAG S.r.l.** **– A Global Leader in Precision Farming Solutions**ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.
Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of **Nordson Corporation** (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).
You’ll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.**The Role**As a **Customer Service Associate,** you will be part of the **EMEA Customer Service team**, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.**Key responsibilities** * Manage commercial relationships with assigned foreign customers.* Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.* Support the Sales team in the operational management of customers.* Participate in the organization and management of internal and external company events.* Enter and monitor customer orders.* Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.* Ensure proper administrative management and maintaining commercial relationships.* Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.* Payment reminders.* First-level technical support to customers in collaboration with the technical team.**Requirements*** Experience: Minimum of 2–3 years in a similar customer service or order management role.* Education: Master’s degree in foreign Languages, preferably with a specialization in economics or business.* Languages: Fluency in English and German is essential. Knowledge of another foreign language is desirable.* Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.* Familiarity with CRM systems and order processing tools.* Excellent team collaboration and communication abilities.* Strong customer focus and results orientation.* Problem-solving mindset and ability to manage multiple priorities effectively.**What We Offer**We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand. Here, you’ll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming. #J-18808-Ljbffr