Byrne Dairy
Overview
Job Requirements Starting Salary: $110,000/yearly The Director of Retail Operations leads multi-unit performance for SavOn Convenience Stores, Maple Leaf Markets, commissary operations, and the distribution center. This role is accountable for profitability, compliance, and consistent execution while driving operational excellence and team performance. With foodservice as a key growth focus, the Director of Operations oversees commissary operations and leads the development and expansion of the Valori Pizzeria brand to enhance the guest experience and drive revenue growth. What you will do as the Director of Retail Operations
Provide overall leadership and direction for SavOn Convenience Stores, Maple Leaf Markets, commissary operations, and distribution operations, ensuring consistent execution and strong operational performance across all locations. Own operational performance and profitability, including P&L management, labor optimization, cost controls, and achievement of financial targets. Provide strategic and operational leadership for foodservice and commissary operations, positioning food as a key growth driver across Maple Leaf Markets and SavOn locations. Lead, develop, and engage operations leadership and store teams; foster a culture of accountability, safety, service excellence, and continuous improvement. Ensure all business units operate in a safe, compliant, and ethical manner; establish regular training, audits, communications, and refreshers to ensure compliance with Oneida Nation Ordinances and all applicable regulations, including food safety, alcohol and tobacco sales, fuel safety, and gaming controls. Continuously monitor store operations and provide direction to ensure each location meets or exceeds expectations for cleanliness, customer service, labor management, efficiency, sales growth, and profitability. Frequently visit business locations to build strong relationships with teams and maintain deep understanding of operations, guests, and local market conditions. Develop and execute a multi-year strategy for expanding and evolving the foodservice portfolio, including Valori Pizzeria, menu innovation, commissary capabilities, equipment investments, and new food concepts. Work collaboratively with support departments (Marketing, Technology, People & Culture, Finance, Legal, etc.) to improve operational effectiveness and execute enterprise initiatives. Recommend and implement approved strategies to increase business profitability, improve the guest experience, and drive operational innovation. Oversee fueling operations, ensuring competitive pricing of fuel and propane and maintaining strong supplier relationships to ensure adequate supply. Oversee tobacco programs to ensure competitive pricing, effective merchandising, and adequate supply to meet guest demand. Provide strategic and operational leadership for the Valori Pizzeria brand, including menu development, operational standards, training, quality control, brand consistency, and expansion within Maple Leaf Markets and SavOn locations. Develop and implement comprehensive quality assurance standards across foodservice operations, including food safety, recipe execution, presentation, and brand standards for Valori Pizzeria. Partner with the Marketing Department to position foodservice and Valori Pizzeria as destination offerings and to support effective marketing campaigns and promotions. Ensure appropriate onboarding, training, and ongoing development of staff and leaders, and maintain clear accountability for achieving the organization’s core service standards. Oversee employee performance management processes, including coaching, counseling, and corrective action as needed. Who We Are
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hotel, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience
Key attributes we're seeking in a Director of Retail Operations are: Bachelor’s degree in Business Administration or a related field. Prefer ten years of overall experience in multi-unit retail, convenience store, foodservice, or hospitality operations, with at least five years in a senior management role overseeing multiple locations. Demonstrated experience managing P&L performance, driving operational efficiencies, and improving profitability. Experience leading teams through growth and change while maintaining operational discipline and compliance. Experience with foodservice or restaurant-quality programs strongly preferred. Strong leadership, organizational, and communication skills. Working knowledge of Microsoft Word, Excel, and PowerPoint. Valid driver’s license. Ability to stand/walk for long periods of time and lift up to 21 - 30 pounds. What we value Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits
Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Why You Will Appreciate Us
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you\'re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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Job Requirements Starting Salary: $110,000/yearly The Director of Retail Operations leads multi-unit performance for SavOn Convenience Stores, Maple Leaf Markets, commissary operations, and the distribution center. This role is accountable for profitability, compliance, and consistent execution while driving operational excellence and team performance. With foodservice as a key growth focus, the Director of Operations oversees commissary operations and leads the development and expansion of the Valori Pizzeria brand to enhance the guest experience and drive revenue growth. What you will do as the Director of Retail Operations
Provide overall leadership and direction for SavOn Convenience Stores, Maple Leaf Markets, commissary operations, and distribution operations, ensuring consistent execution and strong operational performance across all locations. Own operational performance and profitability, including P&L management, labor optimization, cost controls, and achievement of financial targets. Provide strategic and operational leadership for foodservice and commissary operations, positioning food as a key growth driver across Maple Leaf Markets and SavOn locations. Lead, develop, and engage operations leadership and store teams; foster a culture of accountability, safety, service excellence, and continuous improvement. Ensure all business units operate in a safe, compliant, and ethical manner; establish regular training, audits, communications, and refreshers to ensure compliance with Oneida Nation Ordinances and all applicable regulations, including food safety, alcohol and tobacco sales, fuel safety, and gaming controls. Continuously monitor store operations and provide direction to ensure each location meets or exceeds expectations for cleanliness, customer service, labor management, efficiency, sales growth, and profitability. Frequently visit business locations to build strong relationships with teams and maintain deep understanding of operations, guests, and local market conditions. Develop and execute a multi-year strategy for expanding and evolving the foodservice portfolio, including Valori Pizzeria, menu innovation, commissary capabilities, equipment investments, and new food concepts. Work collaboratively with support departments (Marketing, Technology, People & Culture, Finance, Legal, etc.) to improve operational effectiveness and execute enterprise initiatives. Recommend and implement approved strategies to increase business profitability, improve the guest experience, and drive operational innovation. Oversee fueling operations, ensuring competitive pricing of fuel and propane and maintaining strong supplier relationships to ensure adequate supply. Oversee tobacco programs to ensure competitive pricing, effective merchandising, and adequate supply to meet guest demand. Provide strategic and operational leadership for the Valori Pizzeria brand, including menu development, operational standards, training, quality control, brand consistency, and expansion within Maple Leaf Markets and SavOn locations. Develop and implement comprehensive quality assurance standards across foodservice operations, including food safety, recipe execution, presentation, and brand standards for Valori Pizzeria. Partner with the Marketing Department to position foodservice and Valori Pizzeria as destination offerings and to support effective marketing campaigns and promotions. Ensure appropriate onboarding, training, and ongoing development of staff and leaders, and maintain clear accountability for achieving the organization’s core service standards. Oversee employee performance management processes, including coaching, counseling, and corrective action as needed. Who We Are
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hotel, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience
Key attributes we're seeking in a Director of Retail Operations are: Bachelor’s degree in Business Administration or a related field. Prefer ten years of overall experience in multi-unit retail, convenience store, foodservice, or hospitality operations, with at least five years in a senior management role overseeing multiple locations. Demonstrated experience managing P&L performance, driving operational efficiencies, and improving profitability. Experience leading teams through growth and change while maintaining operational discipline and compliance. Experience with foodservice or restaurant-quality programs strongly preferred. Strong leadership, organizational, and communication skills. Working knowledge of Microsoft Word, Excel, and PowerPoint. Valid driver’s license. Ability to stand/walk for long periods of time and lift up to 21 - 30 pounds. What we value Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits
Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Why You Will Appreciate Us
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you\'re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
#J-18808-Ljbffr