Job Opportunity
Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include: Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability If working from home must have Spectrum internet service capability to their home office location and a private location and free from distractions Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely Authentic interest in delivering customers a solution based customer experience Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations Objective to meet or exceed Contact Center metrics Adept at documentation of all customer interactions High School diploma or equivalent Ability to maintain composure in a fast paced environment Good time management and organizational skills Strong computer literacy including Microsoft Office Suite and other applications Proficient typing skills Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location Duties include: Adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives Effectively respond to customer requests that result in customers feeling supported and valued Provide customer account information and technical customer support Assist customers with credit program information, customer aide and energy efficiency programs Understand and explain rate information and bill calculation Adhere to all company policies and procedures including customer confidentiality Demonstrate and maintain a good safety record Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays. Open through January 12, 2026.
Remote or on-site opportunity in Butte; remote opportunities in Billings, Bozeman, Great Falls, Havre, Helena, Kalispell or Missoula. Qualifications include: Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability If working from home must have Spectrum internet service capability to their home office location and a private location and free from distractions Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely Authentic interest in delivering customers a solution based customer experience Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations Objective to meet or exceed Contact Center metrics Adept at documentation of all customer interactions High School diploma or equivalent Ability to maintain composure in a fast paced environment Good time management and organizational skills Strong computer literacy including Microsoft Office Suite and other applications Proficient typing skills Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location Duties include: Adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives Effectively respond to customer requests that result in customers feeling supported and valued Provide customer account information and technical customer support Assist customers with credit program information, customer aide and energy efficiency programs Understand and explain rate information and bill calculation Adhere to all company policies and procedures including customer confidentiality Demonstrate and maintain a good safety record Full-time position. $18.00 to $25.72 per hour to start, depending on experience, with career advancement opportunity up to $33.08 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays. Open through January 12, 2026.