Arizona Staffing
Customer Service Representative 2 (538368) Yuma, AZ
Arizona Staffing, Phoenix, Arizona, United States, 85001
Customer Service Representative 2
DES is seeking an experienced and highly motivated individual to join our team. This position is responsible for greeting visitors, answering phone calls and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients. Travel will be required for training/meetings. Essential duties and responsibilities include but are not limited to: Greets visitors, provides customer service, maintains the front desk, interview rooms, and resource room, answers phone calls and refers callers to the appropriate staff, provides information about RSA programs, assists with walk-ins and client appointments and notifies staff of their arrival to the office. Prepares outgoing correspondence, assists with distributing and compiling office reports, updates huddle board metrics, processes incoming mail and outgoing mail. Enters client information into the case management system, scans documents into the case management system, assists counselors with following up with clients. Orders office supplies, maintains state vehicles, processes travel claims, completes meeting minutes, assists the program supervisor with hiring.
DES is seeking an experienced and highly motivated individual to join our team. This position is responsible for greeting visitors, answering phone calls and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients. Travel will be required for training/meetings. Essential duties and responsibilities include but are not limited to: Greets visitors, provides customer service, maintains the front desk, interview rooms, and resource room, answers phone calls and refers callers to the appropriate staff, provides information about RSA programs, assists with walk-ins and client appointments and notifies staff of their arrival to the office. Prepares outgoing correspondence, assists with distributing and compiling office reports, updates huddle board metrics, processes incoming mail and outgoing mail. Enters client information into the case management system, scans documents into the case management system, assists counselors with following up with clients. Orders office supplies, maintains state vehicles, processes travel claims, completes meeting minutes, assists the program supervisor with hiring.