Account Support Representative - Specialty Networks
Arizona Staffing, Tucson, Arizona, United States, 85701
Account Support Representative - Specialty Networks
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. As an Account Support Representative on our Home Health team, you will play a vital role in coordinating care for patients transitioning from hospital to home settings. This position focuses on facilitating smooth discharge processes through effective communication with healthcare providers, patients, and internal teams. You'll be responsible for managing cases (sometimes acute), responding to requests, and ensuring all documentation is properly maintained to support optimal patient outcomes. Compensation: $17 - $20/hour Location: Hybrid - Must be willing to work in the office twice per week. Our office address is 5210 E Williams Cir, Ste 200, Tucson, Arizona Key Responsibilities
Hospital Discharge Coordination: Assist with hospital discharge planning via phone, including coordination of home health services for acute cases Request Management: Receive and process customer and internal partner requests, working independently to resolve issues or collaborating with other teams as needed Documentation: Prepare and retrieve documentation required for patient care transitions and service authorizations Data Management: Update databases with comprehensive documentation of customer interactions and resolution steps Account Maintenance: Ensure account information remains accurate by regularly updating records and properly filing/managing customer documentation and forms Follow-up & Escalation: Monitor open cases, follow up on pending items, and escalate complex issues according to established protocols Communication: Maintain clear, professional communication with healthcare providers, patients, claims professionals, and internal team members Qualifications
Required: High school diploma or equivalent 2+ years of relevant customer service or administrative experience Strong phone communication skills with professional demeanor Basic computer proficiency and ability to learn proprietary systems Detail-oriented with excellent documentation skills Ability to work independently while following established protocols Equal employment opportunity, including veterans and individuals with disabilities.
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. As an Account Support Representative on our Home Health team, you will play a vital role in coordinating care for patients transitioning from hospital to home settings. This position focuses on facilitating smooth discharge processes through effective communication with healthcare providers, patients, and internal teams. You'll be responsible for managing cases (sometimes acute), responding to requests, and ensuring all documentation is properly maintained to support optimal patient outcomes. Compensation: $17 - $20/hour Location: Hybrid - Must be willing to work in the office twice per week. Our office address is 5210 E Williams Cir, Ste 200, Tucson, Arizona Key Responsibilities
Hospital Discharge Coordination: Assist with hospital discharge planning via phone, including coordination of home health services for acute cases Request Management: Receive and process customer and internal partner requests, working independently to resolve issues or collaborating with other teams as needed Documentation: Prepare and retrieve documentation required for patient care transitions and service authorizations Data Management: Update databases with comprehensive documentation of customer interactions and resolution steps Account Maintenance: Ensure account information remains accurate by regularly updating records and properly filing/managing customer documentation and forms Follow-up & Escalation: Monitor open cases, follow up on pending items, and escalate complex issues according to established protocols Communication: Maintain clear, professional communication with healthcare providers, patients, claims professionals, and internal team members Qualifications
Required: High school diploma or equivalent 2+ years of relevant customer service or administrative experience Strong phone communication skills with professional demeanor Basic computer proficiency and ability to learn proprietary systems Detail-oriented with excellent documentation skills Ability to work independently while following established protocols Equal employment opportunity, including veterans and individuals with disabilities.