Strategic Customer Success Leader for Brand Protection SaaS

A leading online brand protection company in New York is seeking a Senior Customer Success Manager to manage relationships and enhance customer value. Responsibilities include overseeing customer lifecycles from onboarding to renewal, collaborating across teams, and developing strategies to mitigate churn. The ideal candidate has over 3 years of experience in Customer Success or Account Management in the SaaS space, with strong communication skills and a proactive attitude.
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