Spa Director

Overview

An exciting opportunity to join one of the world’s best-in-class spa & wellness resorts! The Spa Director is responsible for the strategic planning and creative oversight of Spa division at Canyon Ranch Tucson. The Spa Director ensures a smooth flow of business and a high level of guest satisfaction, being present with staff and guests consistently. This pivotal role oversees daily operations, staff, financial performance, and guest experiences to ensure the highest level of service and satisfaction. The Spa Director will partner closely with leadership to define and lead the business strategy for the Spa, ensuring maximization of spa revenues. This role will be a member of Tucson Executive Committee that builds the culture of the property in the spa that aligns with the resort's brand, mission, and strategic goals.

Responsibilities

• Leadership and Management: Lead and motivate a team of spa professionals, including managers, supervisors, estheticians, massage therapists, salon staff, spa attendants, metaphysical team, and support staff.
• Leadership and Management: Provide coaching, mentoring, and professional development to the team including the areas of hiring and supervising spa staff, training coordination, workflow structure, and procedures and protocols. Coach team on Canyon Ranch and LQA standards to ensure that standards consistently meet and exceed expectations. Write staff reviews and document any disciplinary issues in accordance with Canyon Ranch standards. Oversees and engages in test and inspect protocols to ensure standards are being met.
• Leadership and Management: Develop and enhance programs and policies to ensure Canyon Ranch is the employer of choice and able to attract and retain high performers and high potential colleagues.
• Leadership and Management: Identify and maintain staffing levels needed to deliver budgeted revenues and profitability. Actively participate in the recruiting and hiring of new team members, provide training and ensure all training manuals are up to date
• Leadership and Management: Effectively oversee spa revenue, labor and controllables, ensuring adherence to budget.

• Guest Experience: Ensure exceptional and personalized service to all guests.
• Guest Experience: Partner on the development and implementation of innovative spa services, treatments, and wellness programming.
• Guest Experience: Regularly review guest feedback and respond in a timely and effective manner. Communicate with the general Manager on all comments, concerns and suggestions made by guests and staff.
• Guest Experience: Maintain high standards of cleanliness, ambiance, and guest comfort.

• Operations and Financial Management: Accountable to the annual operating budget including revenues, payroll, expenses and capital investments, to achieve or exceed profit expectations.
• Operations and Financial Management: Develop and implement effective pricing strategies for spa services.
• Operations and Financial Management: Monitor inventory, product supplies, and equipment, ensuring they are replenished and well-maintained. Where applicable, build beneficial partnerships with product, equipment, and supply vendors that include competitive pricing, technical support, and training programs.
• Operations and Financial Management: Analyze financial reports and operational metrics to identify areas for improvement.
• Operations and Financial Management: Work with the Director of Finance and General Manager to produce the annual spa budget.

• Marketing and Promotion: Develop and execute marketing initiatives to drive spa traffic, including special promotions, packages, and partnerships.
• Marketing and Promotion: Work closely with the marketing team to ensure the spa's offerings are promoted effectively both on-site and online.
• Marketing and Promotion: Build relationships with local businesses and potential clients to promote the resort spa as a premier destination.

• Compliance and Health & Safety: Ensure that the spa operates in compliance with all relevant health and safety regulations.
• Compliance and Health & Safety: Maintain knowledge of industry standards and trends to ensure the resort spa stays competitive and relevant.
• Compliance and Health & Safety: Oversee training and certification programs to ensure staff maintain professional licenses and credentials.
• Compliance and Health & Safety: Work with Engineering to ensure upkeep of entire spa. Report all operational and maintenance items promptly and follow up to ensure completion.

• Collaboration: Collaborate with other resort departments (housekeeping, engineering, front desk, food & beverage, etc.) to provide an integrated and seamless guest experience.
• Collaboration: Participate in the resort's management team meetings and contribute to overall resort strategies and goals.

Qualifications

• Education: Degree or certification in Hospitality Management, Business Administration, or a related field is preferred. Certification in Spa Management or Wellness is a plus.
• Experience: At least 5-7 years of experience in spa management, with a minimum of 3 years in a leadership role at a luxury resort or hotel spa.