AAON, Inc.
Overview
Job Description
The Customer Service Representative I is an entry-level position responsible for providing front-line support to AAON customers. This role focuses on responding to basic inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. It serves as a foundational role for individuals beginning their career in HVAC customer service. About BASX
BASX, located in Redmond, OR, was founded in 2014 and is now an integral part of AAON. BASX is an industry leader in the research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions. Our goal is to partner with companies across industries such as data centers, clean rooms and surgery centers to resolve complex challenges. We manufacture over 90% of our units in Central Oregon. Our team has grown from 200 employees in 2022 to over 800 today, and we offer flexible shift schedules and comprehensive benefits, including medical, dental and vision, short- and long-term disability, a 401(k) and an HSA with a 175% employer match. We are looking for talented individuals to join our dynamic, fast-paced, growing and fun environment where you can develop and hone your skills. We are one of the fastest growing companies in Central Oregon, building state-of-the-art commercial HVAC systems. Primary Responsibilities
Responds to routine customer inquiries via phone, email, or chat. Processes orders, returns, and basic service requests. Maintains accurate customer records and documentation. Escalates complex issues to higher-level representatives or supervisors. Coordinates with internal departments to ensure customer needs are met. Provides product and service information based on standard guidelines. Follows established procedures and scripts for common issues. Education And Experience Requirements
Requires a high school diploma or GED Knowledge, Skills, And Abilities
Requires basic knowledge of customer service principles and practices. Strong verbal and written communication skills. Ability to learn and use CRM and ERP systems. Basic understanding of HVAC products is a plus. Essential Mental And Physical Functions
This role requires sustained attention to detail, multitasking, and clear communication. Must be able to sit for extended periods and use a computer and phone system. Work Environment
Office-based or hybrid setting. Fast-paced, team-oriented environment. Occasional exposure to warehouse or production areas for training. Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Benefits And Compensation Summary
Tuition reimbursement Paid time-off Paid holidays Healthcare insurance & Health Savings Accounts Profit sharing or Annual Incentive Plan Bonus Premium 401(k) plan Pay Range
$15.71 - $23.56
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Job Description
The Customer Service Representative I is an entry-level position responsible for providing front-line support to AAON customers. This role focuses on responding to basic inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. It serves as a foundational role for individuals beginning their career in HVAC customer service. About BASX
BASX, located in Redmond, OR, was founded in 2014 and is now an integral part of AAON. BASX is an industry leader in the research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions. Our goal is to partner with companies across industries such as data centers, clean rooms and surgery centers to resolve complex challenges. We manufacture over 90% of our units in Central Oregon. Our team has grown from 200 employees in 2022 to over 800 today, and we offer flexible shift schedules and comprehensive benefits, including medical, dental and vision, short- and long-term disability, a 401(k) and an HSA with a 175% employer match. We are looking for talented individuals to join our dynamic, fast-paced, growing and fun environment where you can develop and hone your skills. We are one of the fastest growing companies in Central Oregon, building state-of-the-art commercial HVAC systems. Primary Responsibilities
Responds to routine customer inquiries via phone, email, or chat. Processes orders, returns, and basic service requests. Maintains accurate customer records and documentation. Escalates complex issues to higher-level representatives or supervisors. Coordinates with internal departments to ensure customer needs are met. Provides product and service information based on standard guidelines. Follows established procedures and scripts for common issues. Education And Experience Requirements
Requires a high school diploma or GED Knowledge, Skills, And Abilities
Requires basic knowledge of customer service principles and practices. Strong verbal and written communication skills. Ability to learn and use CRM and ERP systems. Basic understanding of HVAC products is a plus. Essential Mental And Physical Functions
This role requires sustained attention to detail, multitasking, and clear communication. Must be able to sit for extended periods and use a computer and phone system. Work Environment
Office-based or hybrid setting. Fast-paced, team-oriented environment. Occasional exposure to warehouse or production areas for training. Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Benefits And Compensation Summary
Tuition reimbursement Paid time-off Paid holidays Healthcare insurance & Health Savings Accounts Profit sharing or Annual Incentive Plan Bonus Premium 401(k) plan Pay Range
$15.71 - $23.56
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