Overview
Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited to; successfully registering, checking-in, checking-out, issuing badges to trainees, scheduling appointments; maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner. The Customer Service Representative is effective in using the custom software applications trained by ASC.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Bilingual in English/Spanish
Resolve customer complaints and issues in a calm and efficient manner
Provide accurate information about our services to customers
Maintain customer records and update account information as needed
Collaborate with other departments to ensure customer satisfaction
Greet and process customers who come in
Verify trainee credentials
Process trainee payments if necessary
Assist with insuring course requirements
Confirm training completion and print badge
Cross-sell safety council services
Answer questions from other employees and departments
Support training department with off-site documentation, course certificate preparation
Facilitate account setup and payment paperwork
Coordinate with accounting department to process payment
Setup user name and password and walk customer through program usage
Handle all customer technical problems and complaints
Escalate problem if necessary to Supervisor
Discuss benefits of membership with all customers who contact the council
Other duties as deemed necessary
Skills and Qualifications
High school diploma or equivalent
1-2 years of experience in customer service or a related field
Bilingual in English/Spanish
Excellent communication skills, both verbal and written
Strong problem-solving skills and ability to think on your feet
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and other computer applications
Ability to work flexible hours, including evenings and weekends
Must enjoy working with the public and have a strong initiative to work independently and as a team member.
Proven ability to work under pressure and make effective decisions.
Cross-train and assist other departments as necessary and directed by the Supervisor.
Abilities Required
Ability to work in a time-sensitive environment with non-flexible deadlines
Ability to learn custom software applications through training provided by ASC
Ability to work under pressure and in constantly changing environments
Ability to practice discretion and maintain confidentiality
Ability to communicate and interact with all levels of organizations (internal and external)
Ability to meet highest attendance requirements
Ability to handle multiple tasks concurrently
Ability to speak, read and write English
Cross-train and assist other departments as necessary
Willingness to work at different locations if the company need arises
Flexibility to work beyond scheduled shift time when necessary to take care of patient needs
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Austin Safety Council is an equal opportunity employer.
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Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Bilingual in English/Spanish
Resolve customer complaints and issues in a calm and efficient manner
Provide accurate information about our services to customers
Maintain customer records and update account information as needed
Collaborate with other departments to ensure customer satisfaction
Greet and process customers who come in
Verify trainee credentials
Process trainee payments if necessary
Assist with insuring course requirements
Confirm training completion and print badge
Cross-sell safety council services
Answer questions from other employees and departments
Support training department with off-site documentation, course certificate preparation
Facilitate account setup and payment paperwork
Coordinate with accounting department to process payment
Setup user name and password and walk customer through program usage
Handle all customer technical problems and complaints
Escalate problem if necessary to Supervisor
Discuss benefits of membership with all customers who contact the council
Other duties as deemed necessary
Skills and Qualifications
High school diploma or equivalent
1-2 years of experience in customer service or a related field
Bilingual in English/Spanish
Excellent communication skills, both verbal and written
Strong problem-solving skills and ability to think on your feet
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and other computer applications
Ability to work flexible hours, including evenings and weekends
Must enjoy working with the public and have a strong initiative to work independently and as a team member.
Proven ability to work under pressure and make effective decisions.
Cross-train and assist other departments as necessary and directed by the Supervisor.
Abilities Required
Ability to work in a time-sensitive environment with non-flexible deadlines
Ability to learn custom software applications through training provided by ASC
Ability to work under pressure and in constantly changing environments
Ability to practice discretion and maintain confidentiality
Ability to communicate and interact with all levels of organizations (internal and external)
Ability to meet highest attendance requirements
Ability to handle multiple tasks concurrently
Ability to speak, read and write English
Cross-train and assist other departments as necessary
Willingness to work at different locations if the company need arises
Flexibility to work beyond scheduled shift time when necessary to take care of patient needs
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Austin Safety Council is an equal opportunity employer.
#J-18808-Ljbffr