Account Manager I
Location: Hybrid (based out of Westfield, IN or St. Paul, MN)
Reports to: Vice President of Sales
Department: Commercial
About DuraMark Technologies DuraMark Technologies is not your ordinary label maker. With locations in Indiana and Minnesota, we provide high-quality durable safety labels and decals for some of the world’s largest manufacturers. Our mission is to transform the way companies manage their labeling through innovation, speed, and LEAN manufacturing principles.
At DuraMark, we don’t just value hard work; we value the "Win as a Team" mentality. We are a fast-growing, agile team that prioritizes doing the right thing, staying customer-focused, and maintaining a positive "Get It Done" attitude.
Position Summary The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts. This role ensures customer expectations are met with accuracy and speed, supports issue resolution, and coordinates internally to enable smooth execution of customer orders. As an entry-level role within the Account Management team, the AM I focuses on tactical relationship building, accuracy, and responsiveness while developing toward higher-level strategic engagement with a focus on growth.
Key Responsibilities
Serve as the primary day-to-day contact for assigned accounts
Respond to customer inquiries in a timely and professional manner
Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries
Support customer demand and ensure internal teams have accurate order information
Coordinate with Sales Operations and Customer Service to resolve issues
Maintain updated account information in CRM and ERP systems
Monitor open orders, deliveries, and service levels to ensure customer satisfaction
Document customer feedback and elevate issues where needed
Learn customer business models to better anticipate needs over time
Proactively adjust pricing to ensure profitability goals are met year over year
Required Skills & Competencies
Strong verbal and written communication
Attention to detail and high follow-through
Ability to work cross-functionally with operations, sales, and customer service
Customer-first mindset with strong service orientation
Proficiency in Microsoft Office and familiarity with CRM/ERP systems (HubSpot, NetSuite preferred)
Ability to prioritize and multitask in a fast-paced environment
Experience & Qualifications
1–3 years of experience in customer service, account coordination, or inside sales
Experience in a B2B, industrial, or manufacturing environment preferred
College degree preferred or equivalent work experience
Benefits of Working Here
Competitive salary and 401(k) matching (100% vested immediately)
Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!
Paid Short-Term and Long-Term Disability
Corporate Chaplain Services
Paid Time Off
8.5 Paid Holidays Per Year
A collaborative environment where your ideas are heard
DuraMark Core Values Customer Focused
Give our Customers the Best Experience Possible
Do the Right Thing
Act with Integrity and Trust
Confront the Hard Stuff
Treat People the Way You Want to Be Treated
Positive “Get It Done” Attitude
Adaptive to Change
Motivate Others
Work Hard and Have Fun
Committed to Quality and Execution
Collaborative Team Player
"Win As A Team" Mentality
Creative Problem Solver
Humble and Confident Contributor
Passion to Grow
Achievement Driven With a "Will to Win"
Energetic Competitor
Curious Learner
Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
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About DuraMark Technologies DuraMark Technologies is not your ordinary label maker. With locations in Indiana and Minnesota, we provide high-quality durable safety labels and decals for some of the world’s largest manufacturers. Our mission is to transform the way companies manage their labeling through innovation, speed, and LEAN manufacturing principles.
At DuraMark, we don’t just value hard work; we value the "Win as a Team" mentality. We are a fast-growing, agile team that prioritizes doing the right thing, staying customer-focused, and maintaining a positive "Get It Done" attitude.
Position Summary The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts. This role ensures customer expectations are met with accuracy and speed, supports issue resolution, and coordinates internally to enable smooth execution of customer orders. As an entry-level role within the Account Management team, the AM I focuses on tactical relationship building, accuracy, and responsiveness while developing toward higher-level strategic engagement with a focus on growth.
Key Responsibilities
Serve as the primary day-to-day contact for assigned accounts
Respond to customer inquiries in a timely and professional manner
Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries
Support customer demand and ensure internal teams have accurate order information
Coordinate with Sales Operations and Customer Service to resolve issues
Maintain updated account information in CRM and ERP systems
Monitor open orders, deliveries, and service levels to ensure customer satisfaction
Document customer feedback and elevate issues where needed
Learn customer business models to better anticipate needs over time
Proactively adjust pricing to ensure profitability goals are met year over year
Required Skills & Competencies
Strong verbal and written communication
Attention to detail and high follow-through
Ability to work cross-functionally with operations, sales, and customer service
Customer-first mindset with strong service orientation
Proficiency in Microsoft Office and familiarity with CRM/ERP systems (HubSpot, NetSuite preferred)
Ability to prioritize and multitask in a fast-paced environment
Experience & Qualifications
1–3 years of experience in customer service, account coordination, or inside sales
Experience in a B2B, industrial, or manufacturing environment preferred
College degree preferred or equivalent work experience
Benefits of Working Here
Competitive salary and 401(k) matching (100% vested immediately)
Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more!
Paid Short-Term and Long-Term Disability
Corporate Chaplain Services
Paid Time Off
8.5 Paid Holidays Per Year
A collaborative environment where your ideas are heard
DuraMark Core Values Customer Focused
Give our Customers the Best Experience Possible
Do the Right Thing
Act with Integrity and Trust
Confront the Hard Stuff
Treat People the Way You Want to Be Treated
Positive “Get It Done” Attitude
Adaptive to Change
Motivate Others
Work Hard and Have Fun
Committed to Quality and Execution
Collaborative Team Player
"Win As A Team" Mentality
Creative Problem Solver
Humble and Confident Contributor
Passion to Grow
Achievement Driven With a "Will to Win"
Energetic Competitor
Curious Learner
Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
#J-18808-Ljbffr