Account Manager I - Saint Paul, MN
DuraMark Technologies Inc., Saint Paul, Minnesota, United States, 55199
Account Manager I
Location: Hybrid (based out of St. Paul, MN) Reports to: Vice President of Sales Department: Commercial About DuraMark Technologies
DuraMark Technologies is not your ordinary label maker. With locations in Indiana and Minnesota, we provide high-quality durable safety labels and decals for some of the world’s largest manufacturers. Our mission is to transform the way companies manage their labeling through innovation, speed, and LEAN manufacturing principles. At DuraMark, we don’t just value hard work; we value the "Win as a Team" mentality. We are a fast-growing, agile team that prioritizes doing the right thing, staying customer-focused, and maintaining a positive "Get It Done" attitude. Position Summary
The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts. This role ensures customer expectations are met with accuracy and speed, supports issue resolution, and coordinates internally to enable smooth execution of customer orders. As an entry-level role within the Account Management team, the AM I focuses on tactical relationship building, accuracy, and responsiveness while developing toward higher-level strategic engagement with a focus on growth. Key Responsibilities
Serve as the primary day-to-day contact for assigned accounts Respond to customer inquiries in a timely and professional manner Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries Support customer demand and ensure internal teams have accurate order information Coordinate with Sales Operations and Customer Service to resolve issues Maintain updated account information in CRM and ERP systems Monitor open orders, deliveries, and service levels to ensure customer satisfaction Document customer feedback and escalate issues where needed Learn customer business models to better anticipate needs over time Proactively adjust pricing to ensure profitability goals are met year over year Required Skills & Competencies
Strong verbal and written communication Attention to detail and high follow-through Ability to work cross-functionally with operations, sales, and customer service Customer-first mindset with strong service orientation Proficiency in Microsoft Office and familiarity with CRM/ERP systems (HubSpot, NetSuite preferred) Ability to prioritize and multitask in a fast-paced environment Experience & Qualifications
1–3 years of experience in customer service, account coordination, or inside sales Experience in a B2B, industrial, or manufacturing environment preferred College degree preferred or equivalent work experience Benefits of Working Here
Competitive salary and 401(k) matching (100% vested immediately) Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more! Paid Short-Term and Long-Term Disability Corporate Chaplain Services Paid Time Off 8.5 Paid Holidays Per Year A collaborative environment where your ideas are heard DuraMark Core Values
Customer Focused
Give our Customers the Best Experience Possible Do the Right Thing
Act with Integrity and Trust Confront the Hard Stuff Treat People the Way You Want to Be Treated Positive “Get It Done” Attitude
Adaptive to Change Motivate Others Work Hard and Have Fun Committed to Quality and Execution Collaborative Team Player
"Win As A Team" Mentality Creative Problem Solver Humble and Confident Contributor Passion to Grow
Achievement Driven With a “Will to Win” Energetic Competitor Curious Learner Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
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Location: Hybrid (based out of St. Paul, MN) Reports to: Vice President of Sales Department: Commercial About DuraMark Technologies
DuraMark Technologies is not your ordinary label maker. With locations in Indiana and Minnesota, we provide high-quality durable safety labels and decals for some of the world’s largest manufacturers. Our mission is to transform the way companies manage their labeling through innovation, speed, and LEAN manufacturing principles. At DuraMark, we don’t just value hard work; we value the "Win as a Team" mentality. We are a fast-growing, agile team that prioritizes doing the right thing, staying customer-focused, and maintaining a positive "Get It Done" attitude. Position Summary
The Account Manager I is responsible for managing day-to-day communication and service for assigned customer accounts. This role ensures customer expectations are met with accuracy and speed, supports issue resolution, and coordinates internally to enable smooth execution of customer orders. As an entry-level role within the Account Management team, the AM I focuses on tactical relationship building, accuracy, and responsiveness while developing toward higher-level strategic engagement with a focus on growth. Key Responsibilities
Serve as the primary day-to-day contact for assigned accounts Respond to customer inquiries in a timely and professional manner Drive growth at the accounts, ensuring quick turnaround of RFQs and price inquiries Support customer demand and ensure internal teams have accurate order information Coordinate with Sales Operations and Customer Service to resolve issues Maintain updated account information in CRM and ERP systems Monitor open orders, deliveries, and service levels to ensure customer satisfaction Document customer feedback and escalate issues where needed Learn customer business models to better anticipate needs over time Proactively adjust pricing to ensure profitability goals are met year over year Required Skills & Competencies
Strong verbal and written communication Attention to detail and high follow-through Ability to work cross-functionally with operations, sales, and customer service Customer-first mindset with strong service orientation Proficiency in Microsoft Office and familiarity with CRM/ERP systems (HubSpot, NetSuite preferred) Ability to prioritize and multitask in a fast-paced environment Experience & Qualifications
1–3 years of experience in customer service, account coordination, or inside sales Experience in a B2B, industrial, or manufacturing environment preferred College degree preferred or equivalent work experience Benefits of Working Here
Competitive salary and 401(k) matching (100% vested immediately) Comprehensive medical, dental, and vision insurance, including HSA, Life Insurance and more! Paid Short-Term and Long-Term Disability Corporate Chaplain Services Paid Time Off 8.5 Paid Holidays Per Year A collaborative environment where your ideas are heard DuraMark Core Values
Customer Focused
Give our Customers the Best Experience Possible Do the Right Thing
Act with Integrity and Trust Confront the Hard Stuff Treat People the Way You Want to Be Treated Positive “Get It Done” Attitude
Adaptive to Change Motivate Others Work Hard and Have Fun Committed to Quality and Execution Collaborative Team Player
"Win As A Team" Mentality Creative Problem Solver Humble and Confident Contributor Passion to Grow
Achievement Driven With a “Will to Win” Energetic Competitor Curious Learner Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
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