Overview
Be Part of Our Next Chapter For almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and completed the largest hardware deployment in Quick Service Restaurant history. We value diversity and collaborate as a crew to revolutionize how brands leverage technology to drive customer experiences. Role
The Senior Account Manager is responsible for managing and growing the organization’s most strategic and high-value accounts. This role drives long-term account strategies, strengthens client relationships at senior levels, ensures commercial performance, and acts as the internal champion for client needs. The Senior Account Manager also mentors and develops junior team members, fostering excellence across the Account Management function. Responsibilities
Strategic Client Engagement: Build, manage and deepen relationships with high-value, complex, or multi-regional accounts. Navigate senior client stakeholder networks, including C-suite and decision-making committees. Drive long-term account planning and client growth strategies aligned with business objectives. Commercial Performance and Growth: Proactively identify, propose and secure opportunities for solution expansion, upsell and cross-sell. Lead commercial negotiations, including pricing, contract renewals, and commercial terms. Analyze client usage and spend patterns to implement strategies that maximize revenue and profitability. Client Advocacy and Issue Resolution: Champion the client voice internally, shaping product, delivery, and operational priorities. Lead resolution of complex client issues and escalations, through cross-functional collaboration. Partner with internal teams to design solutions that anticipate client needs and drive retention. Team Mentorship and Capability Development: Mentor junior Account Managers to strengthen client management and commercial skills; provide coaching and development support to uplift the overall Account Management function; role model excellence in handling complex negotiations and high-stakes client scenarios. Capabilities
Strategic thinking and long-term account planning Building and maintaining executive-level client relationships Commercial acumen, contract negotiation, and revenue growth Influencing and collaborating across internal teams Problem solving and proactive risk management Coaching and mentoring junior Account Managers and Account Coordinators Clear communication and executive-level presentation skills Data-driven decision making and performance analysis Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field; MBA or equivalent preferred. 7+ years of account management, client success, or sales experience, with a proven track record of managing large or complex accounts. Experience leading commercial negotiations, contract renewals, and upsell initiatives. Experience mentoring or coaching junior team members. Experience in leveraging client data to drive account strategy and growth. Compensation : $99,000 - $126,000 a year. Full Salary Range: $99,000 (minimum), $112,000 (midpoint), $126,000 (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who focuses on people and growth, offering rapid career advancement opportunities. Together, we are creators who aim to make immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. We offer an Equality + Empowerment Initiative and benefits including a competitive annual bonus program and a Thrive Program with flexible work options, health and wellbeing activities, a wellness day off and a Give Back Day. Be inspired To Be More
We stay nimble, encourage ideas, push boundaries and stay authentic. We believe the values that got us here will continue to lead us forward. The best is yet to come. Equal Opportunity : Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except where permitted by law). Fraud Alert : Employment Scam Advisory — unauthorized individuals may impersonate our company. Do not respond to suspicious emails or provide personal information. Applications should be submitted through our official website or LinkedIn profile. All official communications will come from our official domain.
#J-18808-Ljbffr
Be Part of Our Next Chapter For almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and completed the largest hardware deployment in Quick Service Restaurant history. We value diversity and collaborate as a crew to revolutionize how brands leverage technology to drive customer experiences. Role
The Senior Account Manager is responsible for managing and growing the organization’s most strategic and high-value accounts. This role drives long-term account strategies, strengthens client relationships at senior levels, ensures commercial performance, and acts as the internal champion for client needs. The Senior Account Manager also mentors and develops junior team members, fostering excellence across the Account Management function. Responsibilities
Strategic Client Engagement: Build, manage and deepen relationships with high-value, complex, or multi-regional accounts. Navigate senior client stakeholder networks, including C-suite and decision-making committees. Drive long-term account planning and client growth strategies aligned with business objectives. Commercial Performance and Growth: Proactively identify, propose and secure opportunities for solution expansion, upsell and cross-sell. Lead commercial negotiations, including pricing, contract renewals, and commercial terms. Analyze client usage and spend patterns to implement strategies that maximize revenue and profitability. Client Advocacy and Issue Resolution: Champion the client voice internally, shaping product, delivery, and operational priorities. Lead resolution of complex client issues and escalations, through cross-functional collaboration. Partner with internal teams to design solutions that anticipate client needs and drive retention. Team Mentorship and Capability Development: Mentor junior Account Managers to strengthen client management and commercial skills; provide coaching and development support to uplift the overall Account Management function; role model excellence in handling complex negotiations and high-stakes client scenarios. Capabilities
Strategic thinking and long-term account planning Building and maintaining executive-level client relationships Commercial acumen, contract negotiation, and revenue growth Influencing and collaborating across internal teams Problem solving and proactive risk management Coaching and mentoring junior Account Managers and Account Coordinators Clear communication and executive-level presentation skills Data-driven decision making and performance analysis Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field; MBA or equivalent preferred. 7+ years of account management, client success, or sales experience, with a proven track record of managing large or complex accounts. Experience leading commercial negotiations, contract renewals, and upsell initiatives. Experience mentoring or coaching junior team members. Experience in leveraging client data to drive account strategy and growth. Compensation : $99,000 - $126,000 a year. Full Salary Range: $99,000 (minimum), $112,000 (midpoint), $126,000 (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who focuses on people and growth, offering rapid career advancement opportunities. Together, we are creators who aim to make immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. We offer an Equality + Empowerment Initiative and benefits including a competitive annual bonus program and a Thrive Program with flexible work options, health and wellbeing activities, a wellness day off and a Give Back Day. Be inspired To Be More
We stay nimble, encourage ideas, push boundaries and stay authentic. We believe the values that got us here will continue to lead us forward. The best is yet to come. Equal Opportunity : Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except where permitted by law). Fraud Alert : Employment Scam Advisory — unauthorized individuals may impersonate our company. Do not respond to suspicious emails or provide personal information. Applications should be submitted through our official website or LinkedIn profile. All official communications will come from our official domain.
#J-18808-Ljbffr