Overview
Be Part of Our Next Chapter For almost 60 years, our solutions have enabled connections between leading brands and their customers. We are a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our digital hardware, proprietary content management system and signage solutions. We work in over 50 global markets and have 9 offices with a global headquarters in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, fueling our purpose –
Creating Connections. Empowering Partnerships. Always Evolving . We are industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are curious, charismatic, authentic and value the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionizing how the world’s leading brands leverage technology to drive the best customer experiences. What You’ll Do
Leadership & Team Development Lead, coach, and inspire a high-performing team with clear accountability and professional growth. Train staff on tools and best practices to ensure process adoption and operational excellence. Foster a culture of ownership, transparency, and continuous improvement. Sales Performance & Operational Excellence Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time. Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights. Leverage automation and process improvements to streamline workflows and reduce errors. Cross-Functional Collaboration Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service. Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies. Systems & Data Management Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance. Support financial operations with data-driven insights and accurate revenue reporting. What You Bring
5+ years
of leadership experience in sales operations, customer success, or revenue enablement. Strong coaching and accountability skills with a proven ability to lead in fast-paced, hybrid environments. Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana. Strong analytical mindset and experience using data to drive decisions and process improvement. Bachelor's degree preferred. What Success Looks Like
High team engagement and performance, measured by internal survey results and conversion KPIs. Faster lead-to-order response times, improved quoting accuracy, and increased conversion rates. Effective change management and system improvements that scale with the business. Clear alignment between operational execution and sales goals. Compensation & Benefits $70,000 - $90,000 a year The annual base salary range for this position is based on the candidate’s experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. Coates Group offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs). About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who values people and provides rapid career advancement opportunities for our talent. Together, we are creators, enabling us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and a Thrive Program with flexible work options, dedicated time for health and wellbeing, a Global Wellness paid day off and a Give Back Day. Be Inspired To Be More
We skip the red tape and stay nimble. We’re proud of our legacy and energized by our future. We encourage ideas and perspectives and value the input of our people. We work hard but have fun and stay authentic. The values that got us here will continue to lead us forward. Equal Opportunity
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (as permitted by law). Fraud Alert
Own communications and job postings are to be guided by official Coates channels. Do not respond to unsolicited requests for personal information. All applications should be submitted through our official website or LinkedIn profile. For safety, verify domain and contact information and avoid sharing personal data.
#J-18808-Ljbffr
Be Part of Our Next Chapter For almost 60 years, our solutions have enabled connections between leading brands and their customers. We are a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our digital hardware, proprietary content management system and signage solutions. We work in over 50 global markets and have 9 offices with a global headquarters in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, fueling our purpose –
Creating Connections. Empowering Partnerships. Always Evolving . We are industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are curious, charismatic, authentic and value the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionizing how the world’s leading brands leverage technology to drive the best customer experiences. What You’ll Do
Leadership & Team Development Lead, coach, and inspire a high-performing team with clear accountability and professional growth. Train staff on tools and best practices to ensure process adoption and operational excellence. Foster a culture of ownership, transparency, and continuous improvement. Sales Performance & Operational Excellence Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time. Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights. Leverage automation and process improvements to streamline workflows and reduce errors. Cross-Functional Collaboration Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service. Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies. Systems & Data Management Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance. Support financial operations with data-driven insights and accurate revenue reporting. What You Bring
5+ years
of leadership experience in sales operations, customer success, or revenue enablement. Strong coaching and accountability skills with a proven ability to lead in fast-paced, hybrid environments. Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana. Strong analytical mindset and experience using data to drive decisions and process improvement. Bachelor's degree preferred. What Success Looks Like
High team engagement and performance, measured by internal survey results and conversion KPIs. Faster lead-to-order response times, improved quoting accuracy, and increased conversion rates. Effective change management and system improvements that scale with the business. Clear alignment between operational execution and sales goals. Compensation & Benefits $70,000 - $90,000 a year The annual base salary range for this position is based on the candidate’s experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. Coates Group offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs). About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who values people and provides rapid career advancement opportunities for our talent. Together, we are creators, enabling us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and a Thrive Program with flexible work options, dedicated time for health and wellbeing, a Global Wellness paid day off and a Give Back Day. Be Inspired To Be More
We skip the red tape and stay nimble. We’re proud of our legacy and energized by our future. We encourage ideas and perspectives and value the input of our people. We work hard but have fun and stay authentic. The values that got us here will continue to lead us forward. Equal Opportunity
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (as permitted by law). Fraud Alert
Own communications and job postings are to be guided by official Coates channels. Do not respond to unsolicited requests for personal information. All applications should be submitted through our official website or LinkedIn profile. For safety, verify domain and contact information and avoid sharing personal data.
#J-18808-Ljbffr