Legal Intake Specialist, Bilingual (English/Spanish)
Childrens Law Center, Washington, District of Columbia, us, 20022
Overview
Children’s Law Center is a mission-driven organization focused on providing high-quality legal services to children and families in DC. Our vision is a world where all children have a strong foundation of family, health and education and are free from poverty, trauma, racism and other forms of oppression. Our mission is to do this work together with DC children and families, using the law to solve urgent problems today, improve systems for tomorrow, and strengthen our community so that change endures. We are committed to challenging and reducing racism and other biases that prevent children from thriving. Our greatest assets are our people, and we value diverse backgrounds, experiences and perspectives to achieve the best outcomes for clients and the community. Program Description: Special Legal Projects expands legal tools to include innovative healthy housing advocacy, impact litigation, collaborations, and new approaches to ensure every child grows up with a strong foundation of family, health and education and lives free from poverty, trauma, racism and oppression. Special Legal Projects includes a team working on systemic change through impact litigation and partnerships, and a Brief Service team providing client-centered, timely, fair, respectful and compassionate intakes to all community members. Job Summary
At Children’s Law Center (CLC), we aim to help parents and caregivers get useful assistance when they reach out for help. Through the legal intake process, CLC provides some level of service to determine what level of assistance best addresses each community member’s goals. The intake specialist is a critical part of the Brief Service team and the first point of contact for community members via the Community Intake Line and online intake forms, and for certain referrals. This position involves serving as a key point of contact for referrals and assisting with eligibility determination, updating the client case management system, providing information, referrals and non-legal brief services, gathering and updating community resources, creating self-help resources, and collaborating with other community organizations to help families obtain needed services. The brief services may include contacting government agencies, obtaining records in education or social security matters, and assisting with applications for emergency rental or utility assistance. The intake specialist may also support grant and program management activities, such as reviewing grant reports and updating the case management system in reference to intakes. Role Responsibilities
Receive Referrals and Act as Liaison with Partners Serve as a key point of contact for referrals from our medical partners, community stakeholders, the Intake Line and online intake form. Determine which types of cases we take and attend relevant meetings with partners as needed. Act as a connector with other legal services and community organizations. Intake Responsibilities Screen intake callers to determine the appropriate level of service, including further intake by attorney, information, referrals and/or non-legal brief services. Intake calls may involve housing, education, family law and public benefits. Provide information, referrals and non-legal brief services to community members by phone, email and/or text. Brief services may include contacting government agencies and schools or drafting ghostwritten letters to landlords or requests for evaluations. Occasional walk-in intake clients may occur. Provide administrative support, such as obtaining releases and organizing potential client records, to CLC attorneys in their provision of legal services to intake clients. Required Skills and Experience
Strong computer skills (Windows, MS Word, Excel, and other Microsoft applications) and the ability to learn online databases, including the case management system. Experience with customer service or conducting intake or similar interviews. Fluency in Spanish with the ability to provide services to and communicate in English and Spanish, verbally and in writing. Preferred Qualifications
Commitment to social, economic and racial justice. Excellent organizational skills and attention to detail. Experience working with individuals from under-resourced communities through work or lived experience. Ability to multi-task and organize assignments. Ability to work independently and collaboratively with colleagues. Excellent interpersonal, communication and problem-solving skills. Familiarity with DC community and community resources. Organizational Competencies
Cultural Humility – openness to self-reflection and to understanding and respecting other cultural experiences and viewpoints, and recognizing individuals as experts in their own culture and experiences. Giving and Receiving Feedback – ability to be self-reflective and to give/receive appreciative, coaching, constructive, interpersonal and evaluative feedback. Conflict Management – a process to guide individuals and groups from conflict to implemented solutions, including recognizing points of conflict, identifying facts and feelings, investigating equitable solutions, implementing and evaluating solutions, and supporting others throughout the process. Salary and Benefits
The salary for this position ranges from $50,000 to $57,000 annually based on relevant experience. Children’s Law Center offers a benefits package that includes medical, dental, vision, and short- and long-term disability insurance; employer-provided retirement contributions; flexible spending plans; and vacation, sick, holiday, family and medical leave. More details about the benefits package are available on our careers page. https://childrenslawcenter.org/get-involved/careers/employee-benefits/ The role includes providing services to Spanish-speaking clients. Applicants must be able to communicate in Spanish, both orally and in writing, with a high level of proficiency. A Spanish oral proficiency test is required during recruitment. If hired, a sign-on bonus may be offered after start of employment. Children’s Law Center is a 501(c)(3) organization. Employees with federal student loan debt can apply for Public Service Loan Forgiveness. For more information, visit https://myfedloan.org/borrowers/special-programs/pslf. Application Instructions
To apply, please submit a resume via CLC’s careers page at https://childrenslawcenter.org/get-involved/careers/. CLC is committed to fostering a diverse and inclusive environment. If you believe you need accommodation to search for or apply for a position, please email Jobs@ChildrensLawCenter.org with the accommodation you are requesting and the job title. It may take up to three business days to receive a response. Hybrid Working Conditions
CLC operates a hybrid work schedule. Employees are required to work in-person at the office a minimum of two days per week, with at least one of these days being Tuesday or Wednesday. Hybrid expectations may change based on organizational needs and role requirements. Work Authorization
Applicants must be authorized to work for any employer in the U.S. CLC does not sponsor employment visas at this time. Background Checks
Candidates who receive a conditional offer will be subject to a background check. EEO
CLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion, sex, sexual orientation, and other protections. All hires will verify identity and eligibility to work in the U.S. and complete the required employment eligibility verification form upon hire. More about our career opportunities is available on our website: https://childrenslawcenter.org/get-involved/careers/. Our Commitment
Children’s Law Center is dedicated to building an inclusive, equitable, and anti-racist community that supports diversity and belonging, and works toward racial and social justice for children and families in DC.
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Children’s Law Center is a mission-driven organization focused on providing high-quality legal services to children and families in DC. Our vision is a world where all children have a strong foundation of family, health and education and are free from poverty, trauma, racism and other forms of oppression. Our mission is to do this work together with DC children and families, using the law to solve urgent problems today, improve systems for tomorrow, and strengthen our community so that change endures. We are committed to challenging and reducing racism and other biases that prevent children from thriving. Our greatest assets are our people, and we value diverse backgrounds, experiences and perspectives to achieve the best outcomes for clients and the community. Program Description: Special Legal Projects expands legal tools to include innovative healthy housing advocacy, impact litigation, collaborations, and new approaches to ensure every child grows up with a strong foundation of family, health and education and lives free from poverty, trauma, racism and oppression. Special Legal Projects includes a team working on systemic change through impact litigation and partnerships, and a Brief Service team providing client-centered, timely, fair, respectful and compassionate intakes to all community members. Job Summary
At Children’s Law Center (CLC), we aim to help parents and caregivers get useful assistance when they reach out for help. Through the legal intake process, CLC provides some level of service to determine what level of assistance best addresses each community member’s goals. The intake specialist is a critical part of the Brief Service team and the first point of contact for community members via the Community Intake Line and online intake forms, and for certain referrals. This position involves serving as a key point of contact for referrals and assisting with eligibility determination, updating the client case management system, providing information, referrals and non-legal brief services, gathering and updating community resources, creating self-help resources, and collaborating with other community organizations to help families obtain needed services. The brief services may include contacting government agencies, obtaining records in education or social security matters, and assisting with applications for emergency rental or utility assistance. The intake specialist may also support grant and program management activities, such as reviewing grant reports and updating the case management system in reference to intakes. Role Responsibilities
Receive Referrals and Act as Liaison with Partners Serve as a key point of contact for referrals from our medical partners, community stakeholders, the Intake Line and online intake form. Determine which types of cases we take and attend relevant meetings with partners as needed. Act as a connector with other legal services and community organizations. Intake Responsibilities Screen intake callers to determine the appropriate level of service, including further intake by attorney, information, referrals and/or non-legal brief services. Intake calls may involve housing, education, family law and public benefits. Provide information, referrals and non-legal brief services to community members by phone, email and/or text. Brief services may include contacting government agencies and schools or drafting ghostwritten letters to landlords or requests for evaluations. Occasional walk-in intake clients may occur. Provide administrative support, such as obtaining releases and organizing potential client records, to CLC attorneys in their provision of legal services to intake clients. Required Skills and Experience
Strong computer skills (Windows, MS Word, Excel, and other Microsoft applications) and the ability to learn online databases, including the case management system. Experience with customer service or conducting intake or similar interviews. Fluency in Spanish with the ability to provide services to and communicate in English and Spanish, verbally and in writing. Preferred Qualifications
Commitment to social, economic and racial justice. Excellent organizational skills and attention to detail. Experience working with individuals from under-resourced communities through work or lived experience. Ability to multi-task and organize assignments. Ability to work independently and collaboratively with colleagues. Excellent interpersonal, communication and problem-solving skills. Familiarity with DC community and community resources. Organizational Competencies
Cultural Humility – openness to self-reflection and to understanding and respecting other cultural experiences and viewpoints, and recognizing individuals as experts in their own culture and experiences. Giving and Receiving Feedback – ability to be self-reflective and to give/receive appreciative, coaching, constructive, interpersonal and evaluative feedback. Conflict Management – a process to guide individuals and groups from conflict to implemented solutions, including recognizing points of conflict, identifying facts and feelings, investigating equitable solutions, implementing and evaluating solutions, and supporting others throughout the process. Salary and Benefits
The salary for this position ranges from $50,000 to $57,000 annually based on relevant experience. Children’s Law Center offers a benefits package that includes medical, dental, vision, and short- and long-term disability insurance; employer-provided retirement contributions; flexible spending plans; and vacation, sick, holiday, family and medical leave. More details about the benefits package are available on our careers page. https://childrenslawcenter.org/get-involved/careers/employee-benefits/ The role includes providing services to Spanish-speaking clients. Applicants must be able to communicate in Spanish, both orally and in writing, with a high level of proficiency. A Spanish oral proficiency test is required during recruitment. If hired, a sign-on bonus may be offered after start of employment. Children’s Law Center is a 501(c)(3) organization. Employees with federal student loan debt can apply for Public Service Loan Forgiveness. For more information, visit https://myfedloan.org/borrowers/special-programs/pslf. Application Instructions
To apply, please submit a resume via CLC’s careers page at https://childrenslawcenter.org/get-involved/careers/. CLC is committed to fostering a diverse and inclusive environment. If you believe you need accommodation to search for or apply for a position, please email Jobs@ChildrensLawCenter.org with the accommodation you are requesting and the job title. It may take up to three business days to receive a response. Hybrid Working Conditions
CLC operates a hybrid work schedule. Employees are required to work in-person at the office a minimum of two days per week, with at least one of these days being Tuesday or Wednesday. Hybrid expectations may change based on organizational needs and role requirements. Work Authorization
Applicants must be authorized to work for any employer in the U.S. CLC does not sponsor employment visas at this time. Background Checks
Candidates who receive a conditional offer will be subject to a background check. EEO
CLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion, sex, sexual orientation, and other protections. All hires will verify identity and eligibility to work in the U.S. and complete the required employment eligibility verification form upon hire. More about our career opportunities is available on our website: https://childrenslawcenter.org/get-involved/careers/. Our Commitment
Children’s Law Center is dedicated to building an inclusive, equitable, and anti-racist community that supports diversity and belonging, and works toward racial and social justice for children and families in DC.
#J-18808-Ljbffr