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Job Title:
Service Desk Analyst
Location:
Tampa, FL (Hybrid)
Job Type:
Contract to Hire
EmploymentEligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Position Overview The Technical Support Analyst provides support to the organizations IS customers for computer, application, system, device, access and hardware issues.
Duties and Responsibilities
Identifies, researches and resolves technical problems of moderate complexity
Provide excellent and timely technical support and troubleshooting for systems
May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
Performs other duties as assigned
Required Experience and Skills
2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification
Strong communication skills
Ability to work in a fast paced and high volume environment
Strong customer service skills
Healthcare Experience is a PLUS
Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
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Service Desk Analyst
Location:
Tampa, FL (Hybrid)
Job Type:
Contract to Hire
EmploymentEligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly
Position Overview The Technical Support Analyst provides support to the organizations IS customers for computer, application, system, device, access and hardware issues.
Duties and Responsibilities
Identifies, researches and resolves technical problems of moderate complexity
Provide excellent and timely technical support and troubleshooting for systems
May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
Performs other duties as assigned
Required Experience and Skills
2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification
Strong communication skills
Ability to work in a fast paced and high volume environment
Strong customer service skills
Healthcare Experience is a PLUS
Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
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