Service Desk Analyst

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly Position Overview The Technical Support Analyst provides support to the organization's IS customers for computer, application, system, device, access and hardware issues. Duties and Responsibilities Identifies, researches and resolves technical problems of moderate complexity Provide excellent and timely technical support and troubleshooting for systems May coordinate with other teams or departments to resolve customer incidents and fulfill user requests Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions Performs other duties as assigned Required Experience and Skills 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification Ability to work in a fast paced and high volume environment

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