Overview
About Lifemoves
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Position Summary LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto: 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
Essential Job Responsibilities
Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being based on client strengths and goals.
Assist clients with housing searches, employment readiness, benefits enrollment, and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, coordinating appointments, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and track outcomes in HMIS and the agency’s client management system.
Advocate for clients with partners, landlords, employers, and service agencies, providing mediation and conflict resolution as needed.
Provide calm, trauma-informed crisis response while ensuring services align with ethical standards and agency values.
Build and sustain partnerships with community organizations, public agencies, and system partners to support clients and improve resource access.
Serve as a liaison between LifeMoves and community stakeholders, sharing information, coordinating services, and promoting trauma-informed care.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen professional skills.
Complete all required trainings by deadlines, actively engage in sessions, and apply learning to daily work; pursue continuing education to grow expertise.
Be available for occasional evening and weekend work as program needs require.
Perform other duties as assigned to support program and organizational goals.
Develop, track, and manage individualized housing, employment, and benefits plans, supporting clients and staff throughout the full process from search to placement.
Facilitate workshops on job readiness, financial literacy, and housing stability; maintain professional development to stay current in housing, employment, and benefits expertise.
Qualifications Educational Requirements
Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Service Level Qualifications
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.
Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.
Care Level Qualifications
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Group Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment.
Specific Knowledge: Specialized demonstrated knowledge in Employment Resources.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability and self-improvement efforts. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals, establishes the approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Supervisory Responsibilities N/A
Travel Requirements
A valid state driver’s license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evening or weekend travel may be required to attend community events or support client services.
Must maintain vehicle insurance as required by law and agency policy.
Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
Compensation and Benefits This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
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LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Position Summary LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto: 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
Essential Job Responsibilities
Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being based on client strengths and goals.
Assist clients with housing searches, employment readiness, benefits enrollment, and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, coordinating appointments, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and track outcomes in HMIS and the agency’s client management system.
Advocate for clients with partners, landlords, employers, and service agencies, providing mediation and conflict resolution as needed.
Provide calm, trauma-informed crisis response while ensuring services align with ethical standards and agency values.
Build and sustain partnerships with community organizations, public agencies, and system partners to support clients and improve resource access.
Serve as a liaison between LifeMoves and community stakeholders, sharing information, coordinating services, and promoting trauma-informed care.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen professional skills.
Complete all required trainings by deadlines, actively engage in sessions, and apply learning to daily work; pursue continuing education to grow expertise.
Be available for occasional evening and weekend work as program needs require.
Perform other duties as assigned to support program and organizational goals.
Develop, track, and manage individualized housing, employment, and benefits plans, supporting clients and staff throughout the full process from search to placement.
Facilitate workshops on job readiness, financial literacy, and housing stability; maintain professional development to stay current in housing, employment, and benefits expertise.
Qualifications Educational Requirements
Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Service Level Qualifications
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.
Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.
Care Level Qualifications
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Group Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment.
Specific Knowledge: Specialized demonstrated knowledge in Employment Resources.
Competencies
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability and self-improvement efforts. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals, establishes the approach, and creates a learning environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Supervisory Responsibilities N/A
Travel Requirements
A valid state driver’s license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evening or weekend travel may be required to attend community events or support client services.
Must maintain vehicle insurance as required by law and agency policy.
Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
Compensation and Benefits This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
#J-18808-Ljbffr