Description
Job Summary
The Customer Service Representative I (CSR) is the first point of contact for our customers and plays a key role in delivering a positive experience. This role focuses on order processing, product support, and professional communication in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to learn our products and systems.
Key Responsibilities Customer Support
Greet walk-in customers and handle incoming calls and emails
Assist with pricing, product questions, order status, and returns
Provide product information (after training) or connect customers with the right team member
Order Processing & Sales Support
Accurately enter orders, quotes, and returns
Verify product availability, pricing, and lead times
Work closely with warehouse staff to ensure timely fulfillment
Pull and package customer orders
Administrative & Inventory
Maintain accurate customer records
Keep counter and showroom clean and organized
Participate in physical inventory counts
Attend training sessions or trade shows as needed
Requirements
Qualifications
High school diploma or equivalent (degree preferred)
1–3 years of customer service experience (HVAC/wholesale preferred)
Strong communication and computer skills (Microsoft Office, ERP systems)
Detail-oriented with strong multitasking ability
Positive attitude and team-player mindset
Ability to lift up to 75 lbs. with assistance when needed
HVAC or parts knowledge a plus
Experience with Epicor, NetSuite, SAP, or similar systems preferred
Bilingual (English/Spanish) a plus
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Job Summary
The Customer Service Representative I (CSR) is the first point of contact for our customers and plays a key role in delivering a positive experience. This role focuses on order processing, product support, and professional communication in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to learn our products and systems.
Key Responsibilities Customer Support
Greet walk-in customers and handle incoming calls and emails
Assist with pricing, product questions, order status, and returns
Provide product information (after training) or connect customers with the right team member
Order Processing & Sales Support
Accurately enter orders, quotes, and returns
Verify product availability, pricing, and lead times
Work closely with warehouse staff to ensure timely fulfillment
Pull and package customer orders
Administrative & Inventory
Maintain accurate customer records
Keep counter and showroom clean and organized
Participate in physical inventory counts
Attend training sessions or trade shows as needed
Requirements
Qualifications
High school diploma or equivalent (degree preferred)
1–3 years of customer service experience (HVAC/wholesale preferred)
Strong communication and computer skills (Microsoft Office, ERP systems)
Detail-oriented with strong multitasking ability
Positive attitude and team-player mindset
Ability to lift up to 75 lbs. with assistance when needed
HVAC or parts knowledge a plus
Experience with Epicor, NetSuite, SAP, or similar systems preferred
Bilingual (English/Spanish) a plus
#J-18808-Ljbffr