About Ultra Design Center
Ultra Design Center is an independent, family-owned showroom and distribution company serving customers throughout Colorado and beyond. Founded in 2002, we specialize in premium kitchen, bath, plumbing, and lighting products, including decorative plumbing, hardware, bath furniture, and accessories. Located in a 15,000-square-foot Denver showroom, we offer a hands‑on, high‑end experience supported by a knowledgeable and collaborative team. Our success is driven by personalized service, exclusive product offerings, and the people who represent our brand every day.
About The Role Ultra Design Center is hiring a Customer Service & Sales Coordinator to support our expanding wellness and e‑commerce department. You will play a key role in shaping the customer experience from the first inquiry through post‑purchase support. You will manage ongoing customer relationships, learn our products in depth, and help shape internal processes over time. This is a full‑time, on‑site position working closely with leadership and the e‑commerce team.
If you enjoy working directly with customers, learning new products, managing multiple priorities, and taking ownership in a role, you will be a great fit. This position is ideal for someone who is organized, proactive, comfortable in an on‑site environment, and excited to grow with a team that values initiative and collaboration.
Primary Duties and Responsibilities
Welcome walk‑in clients, answer general questions, and help schedule appointments with the appropriate sales team member
Answer and route incoming phone calls, monitor the main company voicemail, and ensure messages are directed correctly
Assist customers with order lookups, status updates, and ongoing follow‑up needs
Support customers throughout the full sales process, from initial inquiry through post‑sale support
Communicate customer feedback and recurring questions to help improve online ordering and internal processes
Support the development and documentation of SOPs and internal workflows
Maintain and organize vendor literature to ensure marketing materials are stocked and accessible
Work with the Sales Manager to create and update marketing materials for new and existing clients
Schedule client meetings and “lunch and learn” sessions, and assist with preparing materials
Assist the General Manager and Sales Manager with special projects as needed
Skills and Qualifications
Strong customer service skills in a complex or dynamic environment
Excellent organizational skills and ability to manage multiple tasks in parallel
Clear and professional written and verbal communication skills
Comfortable learning new products, tools, and systems quickly
Tech‑savvy and confident working with online tools and platforms
Proactive, resourceful, and comfortable figuring out answers when they are not immediately available
Ability to work independently while collaborating closely with a team
Interest in wellness products and customer education is a plus
Requirements
Minimum 3 years of customer service experience
Minimum 3 years of sales or sales‑support experience
E‑commerce experience is a plus, but not required
Experience with Shopify or similar platforms is a plus, but not required
Schedule, Compensation, and Benefits
Full‑time, on‑site position, Monday–Friday, 8:00 am–5:00 pm
$50,000–$58,000 per year, depending on experience
Medical, dental, and vision insurance
401(k) with 3% company match
Paid holidays and sick leave
Bonus eligibility
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About The Role Ultra Design Center is hiring a Customer Service & Sales Coordinator to support our expanding wellness and e‑commerce department. You will play a key role in shaping the customer experience from the first inquiry through post‑purchase support. You will manage ongoing customer relationships, learn our products in depth, and help shape internal processes over time. This is a full‑time, on‑site position working closely with leadership and the e‑commerce team.
If you enjoy working directly with customers, learning new products, managing multiple priorities, and taking ownership in a role, you will be a great fit. This position is ideal for someone who is organized, proactive, comfortable in an on‑site environment, and excited to grow with a team that values initiative and collaboration.
Primary Duties and Responsibilities
Welcome walk‑in clients, answer general questions, and help schedule appointments with the appropriate sales team member
Answer and route incoming phone calls, monitor the main company voicemail, and ensure messages are directed correctly
Assist customers with order lookups, status updates, and ongoing follow‑up needs
Support customers throughout the full sales process, from initial inquiry through post‑sale support
Communicate customer feedback and recurring questions to help improve online ordering and internal processes
Support the development and documentation of SOPs and internal workflows
Maintain and organize vendor literature to ensure marketing materials are stocked and accessible
Work with the Sales Manager to create and update marketing materials for new and existing clients
Schedule client meetings and “lunch and learn” sessions, and assist with preparing materials
Assist the General Manager and Sales Manager with special projects as needed
Skills and Qualifications
Strong customer service skills in a complex or dynamic environment
Excellent organizational skills and ability to manage multiple tasks in parallel
Clear and professional written and verbal communication skills
Comfortable learning new products, tools, and systems quickly
Tech‑savvy and confident working with online tools and platforms
Proactive, resourceful, and comfortable figuring out answers when they are not immediately available
Ability to work independently while collaborating closely with a team
Interest in wellness products and customer education is a plus
Requirements
Minimum 3 years of customer service experience
Minimum 3 years of sales or sales‑support experience
E‑commerce experience is a plus, but not required
Experience with Shopify or similar platforms is a plus, but not required
Schedule, Compensation, and Benefits
Full‑time, on‑site position, Monday–Friday, 8:00 am–5:00 pm
$50,000–$58,000 per year, depending on experience
Medical, dental, and vision insurance
401(k) with 3% company match
Paid holidays and sick leave
Bonus eligibility
#J-18808-Ljbffr