Overview
About:
The HVAC Service Account Manager is responsible for managing and growing assigned service accounts by building strong customer relationships, coordinating service delivery, and identifying opportunities for additional services. This role acts as the primary point of contact between customers, technicians, and internal teams to ensure high-quality service, contract retention, and profitable growth. Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website : Hobbs & Associates
Responsibilities
Serve as the primary contact for assigned commercial and/or industrial HVAC service accounts
Develop and maintain strong, long-term customer relationships
Manage service agreements, renewals, and contract negotiations
Coordinate with service dispatch, technicians, and operations to ensure timely and effective service delivery
Conduct regular account reviews and site visits to assess system performance and customer satisfaction
Identify selling opportunities (repairs, replacements, upgrades, Turnkey Projects, IAQ, etc.)
Prepare and present proposals, estimates, and service solutions
Track and follow up on open work orders, quotes, and customer concerns
Ensure accurate documentation of accounts, contracts, and communications in CRM systems
Resolve customer issues and escalate as needed to ensure satisfaction
Collaborate with sales, project management, and leadership teams to support company goals
Monitor account profitability and recommend improvements
Qualifications
5+ years of experience in HVAC service, account management, or related field
Strong understanding of commercial HVAC systems and service operations
Excellent communication, negotiation, and relationship-building skills
Ability to manage multiple accounts and priorities effectively
Proficient with CRM, service management, and Microsoft Office software
Valid driver’s license and ability to travel to customer sites
Benefits
Health & Wellness– Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security– 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance– Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development– Ongoing training opportunities and support for continuing education
Air Control Concepts & Hobbs & Associates are Equal Opportunity Employers.
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The HVAC Service Account Manager is responsible for managing and growing assigned service accounts by building strong customer relationships, coordinating service delivery, and identifying opportunities for additional services. This role acts as the primary point of contact between customers, technicians, and internal teams to ensure high-quality service, contract retention, and profitable growth. Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website : Hobbs & Associates
Responsibilities
Serve as the primary contact for assigned commercial and/or industrial HVAC service accounts
Develop and maintain strong, long-term customer relationships
Manage service agreements, renewals, and contract negotiations
Coordinate with service dispatch, technicians, and operations to ensure timely and effective service delivery
Conduct regular account reviews and site visits to assess system performance and customer satisfaction
Identify selling opportunities (repairs, replacements, upgrades, Turnkey Projects, IAQ, etc.)
Prepare and present proposals, estimates, and service solutions
Track and follow up on open work orders, quotes, and customer concerns
Ensure accurate documentation of accounts, contracts, and communications in CRM systems
Resolve customer issues and escalate as needed to ensure satisfaction
Collaborate with sales, project management, and leadership teams to support company goals
Monitor account profitability and recommend improvements
Qualifications
5+ years of experience in HVAC service, account management, or related field
Strong understanding of commercial HVAC systems and service operations
Excellent communication, negotiation, and relationship-building skills
Ability to manage multiple accounts and priorities effectively
Proficient with CRM, service management, and Microsoft Office software
Valid driver’s license and ability to travel to customer sites
Benefits
Health & Wellness– Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security– 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance– Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development– Ongoing training opportunities and support for continuing education
Air Control Concepts & Hobbs & Associates are Equal Opportunity Employers.
#J-18808-Ljbffr