OEM & Aftermarket Sales Manager
AIR Control Concepts, Charlotte, North Carolina, United States, 28245
Job Title:
OEM & Aftermarket Sales Manager
Job Location:
Charlotte/Greensboro, NC
Pay Rate:
$85-110k salary plus annual bonus plan
Operating Company:
Air Carolinas
FLSA Status:
Exempt
About Air Carolinas Air Carolinas, a member of the AIR Control Concepts family, is a leading HVAC distributor and retailer providing equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we have united to deliver greater expertise, efficiency, and customer‑focused solutions.
Job Description The OEM & Aftermarket Sales Manager oversees the operations of the OEM & Aftermarket Department, including sales executives, branch salespersons, sales representatives, warehouse associates, and delivery drivers. The role meets sales and gross profit goals by providing leadership, excellent customer service, developing new customer relationships, and maintaining existing ones. The manager sells HVAC equipment and parts, provides solutions to local companies and private individuals, and possesses substantial product knowledge.
Essential Duties and Responsibilities
Recruit, develop, and coach local sales and support staff.
Develop standard operating procedures for all parts locations, including orders, credit card transactions, and inventory management.
Coordinate and communicate regularly with the General Manager regarding inventory levels and overall annual budget.
Conduct sales management and enable selling efforts to attain market goals.
Establish relationships with vendors and secure competitive pricing, rebates, and bulk buying discounts.
Stay informed on new products, services, and customer interest; attend training.
Meet regularly with product‑line representatives and vendors for product education.
Hold direct responsibility for profit & loss of the OEM & Aftermarket team and/or region.
Communicate special orders to sales staff.
Submit activity and results reports such as weekly work plans and monthly/annual region analysis.
Monitor competition by gathering marketplace information on pricing, products, delivery schedules, and merchandising techniques.
Recommend product, service, and policy changes based on results and market developments.
Resolve customer complaints, investigate problems, develop solutions, prepare reports, and recommend actions.
Maintain professional and technical knowledge through workshops, publications, networking, and professional societies.
Supervisory Responsibilities
Develop, mentor, and supervise all OEM & Aftermarket staff in specific regions.
Help establish organization structure, including hiring, training, and evaluating staff.
Monitor overall staff performance to ensure jobs are completed timely and professionally.
Drive world‑class customer service for all locations, creating a unified organization.
Competencies
Quality Management:
Deliver high‑quality products and services that meet customer needs; commit to continuous improvement.
Sales Skills:
Close sales opportunities, qualify prospects, forecast business, and present effectively.
Action Oriented:
Work hard, embrace challenges, seize opportunities, respond quickly, delegate for efficiency.
Customer Focus:
Meet customer expectations, gather feedback, build trust, and maintain relationships.
Time Management:
Use time efficiently, prioritize important tasks, and accomplish more with less.
Active Listening:
Pay full attention, understand points, ask questions, and avoid interrupting.
Communication:
Communicate orally and in writing clearly with management, customers, staff, and vendors.
Problem Solving:
Resolve complex problems with practical, solution‑oriented approaches.
Organization:
Coordinate people, funds, and materials; manage multiple tasks simultaneously; organize resources.
Experience and Requirements
High school diploma or equivalent required; bachelor’s degree preferred.
At least 5 years of field sales experience in HVAC and parts knowledge required.
3–5 years of management experience preferred.
Valid driver’s license and clean driving record.
Intermediate knowledge of Microsoft Office, Adobe, and FACTs experience a plus.
Physical Demands Employee must remain in a stationary position 40% of the time while operating a computer. Frequent vehicle travel is required. Employee must move around the office and customer locations, lift up to 20 pounds, and operate office machinery such as printers and copy machines. Ability to review work for errors and adjust as necessary is required.
Work Environment The work environment is typically low to moderate noise in a controlled climate but may vary from showroom or office to warehouse. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Plan with company match
Life Insurance & Health Savings Account (HSA)
Short‑Term and Long‑Term Disability Insurance
Critical Illness & Accident CoveragePet Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO) and Paid Holidays
AIR Control Concepts & Air Carolinas are Equal Opportunity Employers.
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OEM & Aftermarket Sales Manager
Job Location:
Charlotte/Greensboro, NC
Pay Rate:
$85-110k salary plus annual bonus plan
Operating Company:
Air Carolinas
FLSA Status:
Exempt
About Air Carolinas Air Carolinas, a member of the AIR Control Concepts family, is a leading HVAC distributor and retailer providing equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we have united to deliver greater expertise, efficiency, and customer‑focused solutions.
Job Description The OEM & Aftermarket Sales Manager oversees the operations of the OEM & Aftermarket Department, including sales executives, branch salespersons, sales representatives, warehouse associates, and delivery drivers. The role meets sales and gross profit goals by providing leadership, excellent customer service, developing new customer relationships, and maintaining existing ones. The manager sells HVAC equipment and parts, provides solutions to local companies and private individuals, and possesses substantial product knowledge.
Essential Duties and Responsibilities
Recruit, develop, and coach local sales and support staff.
Develop standard operating procedures for all parts locations, including orders, credit card transactions, and inventory management.
Coordinate and communicate regularly with the General Manager regarding inventory levels and overall annual budget.
Conduct sales management and enable selling efforts to attain market goals.
Establish relationships with vendors and secure competitive pricing, rebates, and bulk buying discounts.
Stay informed on new products, services, and customer interest; attend training.
Meet regularly with product‑line representatives and vendors for product education.
Hold direct responsibility for profit & loss of the OEM & Aftermarket team and/or region.
Communicate special orders to sales staff.
Submit activity and results reports such as weekly work plans and monthly/annual region analysis.
Monitor competition by gathering marketplace information on pricing, products, delivery schedules, and merchandising techniques.
Recommend product, service, and policy changes based on results and market developments.
Resolve customer complaints, investigate problems, develop solutions, prepare reports, and recommend actions.
Maintain professional and technical knowledge through workshops, publications, networking, and professional societies.
Supervisory Responsibilities
Develop, mentor, and supervise all OEM & Aftermarket staff in specific regions.
Help establish organization structure, including hiring, training, and evaluating staff.
Monitor overall staff performance to ensure jobs are completed timely and professionally.
Drive world‑class customer service for all locations, creating a unified organization.
Competencies
Quality Management:
Deliver high‑quality products and services that meet customer needs; commit to continuous improvement.
Sales Skills:
Close sales opportunities, qualify prospects, forecast business, and present effectively.
Action Oriented:
Work hard, embrace challenges, seize opportunities, respond quickly, delegate for efficiency.
Customer Focus:
Meet customer expectations, gather feedback, build trust, and maintain relationships.
Time Management:
Use time efficiently, prioritize important tasks, and accomplish more with less.
Active Listening:
Pay full attention, understand points, ask questions, and avoid interrupting.
Communication:
Communicate orally and in writing clearly with management, customers, staff, and vendors.
Problem Solving:
Resolve complex problems with practical, solution‑oriented approaches.
Organization:
Coordinate people, funds, and materials; manage multiple tasks simultaneously; organize resources.
Experience and Requirements
High school diploma or equivalent required; bachelor’s degree preferred.
At least 5 years of field sales experience in HVAC and parts knowledge required.
3–5 years of management experience preferred.
Valid driver’s license and clean driving record.
Intermediate knowledge of Microsoft Office, Adobe, and FACTs experience a plus.
Physical Demands Employee must remain in a stationary position 40% of the time while operating a computer. Frequent vehicle travel is required. Employee must move around the office and customer locations, lift up to 20 pounds, and operate office machinery such as printers and copy machines. Ability to review work for errors and adjust as necessary is required.
Work Environment The work environment is typically low to moderate noise in a controlled climate but may vary from showroom or office to warehouse. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Plan with company match
Life Insurance & Health Savings Account (HSA)
Short‑Term and Long‑Term Disability Insurance
Critical Illness & Accident CoveragePet Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO) and Paid Holidays
AIR Control Concepts & Air Carolinas are Equal Opportunity Employers.
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