Account Executive - Applied Equipment
Air Carolinas, Raleigh, North Carolina, United States, 27601
About
AIR Carolinas – a member of the
AIR Control Concepts
family. AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer‑focused solutions.
Job Description Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top‑tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first‑time installations to diagnosing and repairing complex issues, you’ll be the go‑to problem‑solver our customers count on.
This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.
You’ll work with industry‑leading equipment, including VRF systems, rooftop units, packaged systems, and more.
Essential Duties and Responsibilities
Diagnose and resolve issues on a variety of commercial HVAC systems; perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability.
Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support.
Coordinate with internal teams to ensure efficient scheduling and follow‑up; accurately complete service reports, work orders, and related documentation in a timely manner.
Maintain a clean, organized, and well‑stocked service vehicle; ensure personal tools and equipment are kept in optimal working condition.
Stay up to date through ongoing technical training; serve as a resource and occasional mentor to junior technicians in the field.
Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
Participate in the on‑call rotation to provide after‑hours support for urgent service needs.
Contribute to the team and company by stepping in where needed.
Additional Role Highlights
Some overnight travel may be required depending on jobsite location.
Partial tool set provided by the company.
All required PPE is supplied by Hobbs & Associates.
Technicians receive a company‑issued corporate credit card for job‑related expenses.
Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time.
Experience and Requirements
3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
EPA Universal Certification required; OEM‑specific training or certifications preferred.
Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
Strong communication and customer service skills with a professional, team‑focused mindset.
Valid driver’s license with clean driving record; able to pass a background check and drug screening.
Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
Willingness to participate in an on‑call rotation for emergency service coverage.
Physical Demands / Work Environment This role is primarily field‑based and physically active. HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces. Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites.
While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands‑on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.
Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.
This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Noise levels may range from low to high depending on the job location.
Benefits
Health & Wellness
– Medical, dental, vision, and life insurance coverage to support your well‑being.
Financial Security
– 401(k) retirement plan with company match and short/long‑term disability coverage.
Work‑Life Balance
– Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development
– Ongoing training opportunities and support for continuing education.
Company Perks
– Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
AIR Control Concepts & AIR Carolinas are Equal Opportunity Employers.
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AIR Control Concepts
family. AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer‑focused solutions.
Job Description Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top‑tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first‑time installations to diagnosing and repairing complex issues, you’ll be the go‑to problem‑solver our customers count on.
This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.
You’ll work with industry‑leading equipment, including VRF systems, rooftop units, packaged systems, and more.
Essential Duties and Responsibilities
Diagnose and resolve issues on a variety of commercial HVAC systems; perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability.
Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support.
Coordinate with internal teams to ensure efficient scheduling and follow‑up; accurately complete service reports, work orders, and related documentation in a timely manner.
Maintain a clean, organized, and well‑stocked service vehicle; ensure personal tools and equipment are kept in optimal working condition.
Stay up to date through ongoing technical training; serve as a resource and occasional mentor to junior technicians in the field.
Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
Participate in the on‑call rotation to provide after‑hours support for urgent service needs.
Contribute to the team and company by stepping in where needed.
Additional Role Highlights
Some overnight travel may be required depending on jobsite location.
Partial tool set provided by the company.
All required PPE is supplied by Hobbs & Associates.
Technicians receive a company‑issued corporate credit card for job‑related expenses.
Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time.
Experience and Requirements
3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
EPA Universal Certification required; OEM‑specific training or certifications preferred.
Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
Strong communication and customer service skills with a professional, team‑focused mindset.
Valid driver’s license with clean driving record; able to pass a background check and drug screening.
Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
Willingness to participate in an on‑call rotation for emergency service coverage.
Physical Demands / Work Environment This role is primarily field‑based and physically active. HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces. Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites.
While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands‑on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.
Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.
This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Noise levels may range from low to high depending on the job location.
Benefits
Health & Wellness
– Medical, dental, vision, and life insurance coverage to support your well‑being.
Financial Security
– 401(k) retirement plan with company match and short/long‑term disability coverage.
Work‑Life Balance
– Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development
– Ongoing training opportunities and support for continuing education.
Company Perks
– Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
AIR Control Concepts & AIR Carolinas are Equal Opportunity Employers.
#J-18808-Ljbffr