Consumer Cellular, Inc.
Senior Wireless Sales Expert - Albuquerque, NM
Consumer Cellular, Inc., Albuquerque, New Mexico, United States, 87101
Overview
At Consumer Cellular we are redefining Retail. Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t. This commitment is anchored in our desire to truly have a relationship with our guests. It is more like a friendship — can we call you our friend? We are transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day. If you don\'t believe us, stop by one of our stores and you\'ll be greeted with smiles, an environment that feels like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience. Senior Wireless Sales Expert
is a key member of this team who supervises the customer experience and helps remove obstacles for our employees and guests. This role is technology savvy, sales-focused, and laser-focused on guest satisfaction. Our Senior Retail Wireless Sales Specialists earn between $19 and $22/hour, plus uncapped commission. On average most employees work 30 to 39 hours per week, with a consistent schedule and flexibility. What You Do In This Role Brand Ambassador – Ensure the center is comfortable, welcoming, and always open for our guests. Reflect our core value of Happy Employee – Happy Customer. Relationship Builder – Build relationships with guests, team members, and field leadership; listen actively, solve problems, and initiate conversations. Product and Services Expert – Receive world-class training on products and services and translate technology into real-world conversations. Explain concepts clearly and participate in meetings and training to stay informed. Obstacle Remover – Act as a decision-maker to help customers get what they need and ensure the team has the tools and resources to serve them. In escalations or technology troubles, provide knowledge, skill, and solution-focused delivery. What You Need To Win In This Role Education and Skills:
High school diploma, or equivalent experience, is required. At least 2 years of retail management (keyholder) experience in an environment with customer conversations about wants and needs (e.g., beauty providers, phone providers). At least 1 year of Sales and Customer Service experience in the wireless industry. Experience operating a POS system and ensuring accurate transactions. Proficient with MS Office (Word, Excel, PowerPoint).
Schedule and Attendance:
Retail Store is open six to seven days a week. Hours typically 9 am to 6 pm. We aim for life/work balance with predictable hours and time for family and friends.
Physical Requirements:
Ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items; standing for 6–8 hours. Ability to move around the store, assist customers, and maneuver merchandise. Light cleaning duties to keep the store guest-ready (dusting, counters, trash).
About Consumer Cellular Founded in 1995, Consumer Cellular serves Americans 50+ and is an approved wireless partner of AARP. We are trusted by more than 4 million subscribers for affordable plans and devices with nationwide coverage, supported by top-rated U.S.-based customer service. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned recognition as a leading wireless brand for customer service. In 2024, we ranked #1 in network coverage and customer satisfaction by ACSI and have been featured on the Inc. 5000 list multiple times. For more information, visit ConsumerCellular.com or connect on Facebook, Instagram, and YouTube. Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $42,000 Maximum Salary: $52,500 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Pay is based on skills, experience, and other factors. Our Talent Acquisition team can answer additional questions as you move through the selection process. Consumer Cellular offers a broad Total Rewards package including health, life, and other benefits to support wellbeing. Competitive base pay with potential for shift differential, overtime, and bonus pay Medical, dental, and vision insurance 401(k) company match up to 6% Employee wireless plan discount PTO after a 30-day waiting period 6 company-paid holidays plus 16 hours of floating holiday per year Flexible Spending Accounts (FSA) Life and AD&D insurance, Long-Term Disability, and Employee Assistance Program Education reimbursement and employee rewards program Accrue up to 40 hours in the 1st year for hourly positions and up to 120 hours for salaried positions Pre-employment Background Check And Drug Screen Is Required. Location : United States-New Mexico-Albuquerque Job : Retail Management Schedule : Full-time Travel : No Job Posting : Jan 23, 2026 Unposting Date : Feb 27, 2026
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At Consumer Cellular we are redefining Retail. Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t. This commitment is anchored in our desire to truly have a relationship with our guests. It is more like a friendship — can we call you our friend? We are transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day. If you don\'t believe us, stop by one of our stores and you\'ll be greeted with smiles, an environment that feels like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience. Senior Wireless Sales Expert
is a key member of this team who supervises the customer experience and helps remove obstacles for our employees and guests. This role is technology savvy, sales-focused, and laser-focused on guest satisfaction. Our Senior Retail Wireless Sales Specialists earn between $19 and $22/hour, plus uncapped commission. On average most employees work 30 to 39 hours per week, with a consistent schedule and flexibility. What You Do In This Role Brand Ambassador – Ensure the center is comfortable, welcoming, and always open for our guests. Reflect our core value of Happy Employee – Happy Customer. Relationship Builder – Build relationships with guests, team members, and field leadership; listen actively, solve problems, and initiate conversations. Product and Services Expert – Receive world-class training on products and services and translate technology into real-world conversations. Explain concepts clearly and participate in meetings and training to stay informed. Obstacle Remover – Act as a decision-maker to help customers get what they need and ensure the team has the tools and resources to serve them. In escalations or technology troubles, provide knowledge, skill, and solution-focused delivery. What You Need To Win In This Role Education and Skills:
High school diploma, or equivalent experience, is required. At least 2 years of retail management (keyholder) experience in an environment with customer conversations about wants and needs (e.g., beauty providers, phone providers). At least 1 year of Sales and Customer Service experience in the wireless industry. Experience operating a POS system and ensuring accurate transactions. Proficient with MS Office (Word, Excel, PowerPoint).
Schedule and Attendance:
Retail Store is open six to seven days a week. Hours typically 9 am to 6 pm. We aim for life/work balance with predictable hours and time for family and friends.
Physical Requirements:
Ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items; standing for 6–8 hours. Ability to move around the store, assist customers, and maneuver merchandise. Light cleaning duties to keep the store guest-ready (dusting, counters, trash).
About Consumer Cellular Founded in 1995, Consumer Cellular serves Americans 50+ and is an approved wireless partner of AARP. We are trusted by more than 4 million subscribers for affordable plans and devices with nationwide coverage, supported by top-rated U.S.-based customer service. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned recognition as a leading wireless brand for customer service. In 2024, we ranked #1 in network coverage and customer satisfaction by ACSI and have been featured on the Inc. 5000 list multiple times. For more information, visit ConsumerCellular.com or connect on Facebook, Instagram, and YouTube. Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $42,000 Maximum Salary: $52,500 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Pay is based on skills, experience, and other factors. Our Talent Acquisition team can answer additional questions as you move through the selection process. Consumer Cellular offers a broad Total Rewards package including health, life, and other benefits to support wellbeing. Competitive base pay with potential for shift differential, overtime, and bonus pay Medical, dental, and vision insurance 401(k) company match up to 6% Employee wireless plan discount PTO after a 30-day waiting period 6 company-paid holidays plus 16 hours of floating holiday per year Flexible Spending Accounts (FSA) Life and AD&D insurance, Long-Term Disability, and Employee Assistance Program Education reimbursement and employee rewards program Accrue up to 40 hours in the 1st year for hourly positions and up to 120 hours for salaried positions Pre-employment Background Check And Drug Screen Is Required. Location : United States-New Mexico-Albuquerque Job : Retail Management Schedule : Full-time Travel : No Job Posting : Jan 23, 2026 Unposting Date : Feb 27, 2026
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