AR/Collections Specialist
This accounts receivable/collections specialist position will have you working with an international accrediting organization that evaluates and certifies the healthcare industry to ensure proper metrics, standards, and safety protocols are met. If you have ample collections experience, explore the professional advantages this opportunity can deliver! Necessary Skills and Strengths: Accounts Receivable | Collections | Aging Reports | Invoice Resolution Core Experience: 3+ years of collections experience Experience with aging reports Experience with process improvements on collections Experience with ERP systems (Sage Intact) and Excel
pivot tables, v lookups, sort & filter, subtotals, import/export Responsibilities of this Role: Aging & Collections Management Take ownership of the AR aging, prioritizing: 120+days past due Then 6090 days Then 3060 days Then current balances Evaluate and reconcile the existing aging report (over $20M total; $11M in 30-day bucket). Immediately begin collection efforts on aging accounts using an educational, customer-first tone. Process Development & Improvement Assess current collection practices and redesign the workflow for higher success. Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths. Create proactive outreach strategies to prevent invoices from becoming past due. Build a framework for monitoring contract cycles to ensure timely invoicing and follow-up. Customer Outreach & Communication Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments. Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement. Approach conversations with assertiveness, empathy, and professionalism - educating customers rather than challenging them. Cross-Functional Collaboration Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow-up. Support the transition from legacy AMS to Sage Intacct + Navigator workflow. Reporting & Data Management Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities. Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements. Track measurable reduction in aging balances, especially in the 120+ day category. Job Type & Location This is a Contract position based out of Cary, NC. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary, NC. Application Deadline This position is anticipated to close on Feb 10, 2026.
This accounts receivable/collections specialist position will have you working with an international accrediting organization that evaluates and certifies the healthcare industry to ensure proper metrics, standards, and safety protocols are met. If you have ample collections experience, explore the professional advantages this opportunity can deliver! Necessary Skills and Strengths: Accounts Receivable | Collections | Aging Reports | Invoice Resolution Core Experience: 3+ years of collections experience Experience with aging reports Experience with process improvements on collections Experience with ERP systems (Sage Intact) and Excel
pivot tables, v lookups, sort & filter, subtotals, import/export Responsibilities of this Role: Aging & Collections Management Take ownership of the AR aging, prioritizing: 120+days past due Then 6090 days Then 3060 days Then current balances Evaluate and reconcile the existing aging report (over $20M total; $11M in 30-day bucket). Immediately begin collection efforts on aging accounts using an educational, customer-first tone. Process Development & Improvement Assess current collection practices and redesign the workflow for higher success. Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths. Create proactive outreach strategies to prevent invoices from becoming past due. Build a framework for monitoring contract cycles to ensure timely invoicing and follow-up. Customer Outreach & Communication Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments. Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement. Approach conversations with assertiveness, empathy, and professionalism - educating customers rather than challenging them. Cross-Functional Collaboration Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow-up. Support the transition from legacy AMS to Sage Intacct + Navigator workflow. Reporting & Data Management Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities. Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements. Track measurable reduction in aging balances, especially in the 120+ day category. Job Type & Location This is a Contract position based out of Cary, NC. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary, NC. Application Deadline This position is anticipated to close on Feb 10, 2026.