Assistant Director of Housekeeping

Assistant Director Of Housekeeping

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.

Position Summary

The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing daily housekeeping operations at The Elms Hotel & Spa, ensuring exceptional cleanliness standards, guest satisfaction, and efficient team performance. This role plays a key leadership function in training, scheduling, inspections, and colleague engagement while upholding the historic elegance and luxury standards of the resort.

Key Responsibilities

Operations & Guest Experience

• Manages daily housekeeping operations for guest rooms, public spaces, back-of-house areas, spa, and meeting spaces
• Conduct daily room and public-area inspections to ensure brand and resort standards are met or exceeded
• Respond promptly and professionally to guest requests, concerns, and service recovery needs
• Collaborate with Front Office and Maintenance to ensure accurate room status and timely turnover

Leadership & Team Support

• Supervise, coach, and motivate housekeeping colleagues, including room attendants, housepersons, and laundry staff
• Onboarding, training, and ongoing development of housekeeping colleagues
• Lead by example in professionalism, teamwork, and service excellence
• Support positive colleague relations and enforce hotel policies consistently and fairly

Scheduling & Labor Management

• Create daily and weekly schedules based on occupancy, events, and business levels
• Monitor productivity and labor costs while maintaining service standards
• Step in operationally as needed during high-volume periods or staffing shortages

Quality, Safety & Compliance

• Ensure compliance with all safety, sanitation, and OSHA standards
• Inventory control of supplies, linens, and amenities
• Report maintenance issues and follow up to ensure timely resolution
• Manage quality audits, cleanliness scores, and brand standards compliance

Administrative Support

• Payroll review, attendance tracking, and performance documentation
• Participate in departmental meetings and cross-departmental communication
• Implement initiatives to improve cleanliness scores, guest satisfaction, and operational efficiency

Qualifications

Required

• 2 years of housekeeping leadership or supervisory experience in a hotel, resort, or similar hospitality environment
• Strong attention to detail and commitment to high cleanliness standards
• Ability to lead and motivate a diverse team in a fast-paced environment
• Excellent communication and organizational skills
• Flexible schedule availability, including evenings, weekends and holidays

Compensation: $43,000 - $50,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.