Senior Account Manager
We’re looking for a customer service focused and enthusiastic person as we continue to grow the breadth and depth of services we provide to our clients and partners.
About Us We’re LoKnow - an advertising-tech and data company that helps brands deliver their message to the right audience, in the right place, at the right time. With offices across Canada and growing in the USA, we help clients, both in Canada and internationally, experience the extraordinary benefits of digital advertising technology. Our Vision is for everyone to access, benefit from, and love the vast world of digital advertising.
Diversity We celebrate diversity on our team of Knowers; our differences are acknowledged, appreciated and respected. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, disability status, veteran status, or other considerations. Please let us know if you require any specific accommodations during the application process.
Hybrid Work LoKnow uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All training will be hosted virtually.
About the Role The Senior Manager – Client Success, will perform a variety of tasks to support and cultivate key client relationships by building, executing, and improving successful digital campaigns. Reporting to the Director of Operations and working closely with LoKnow’s Solutions & Sales and Audience & Optimization teams, the responsibilities of this role include:
Manages and builds on existing key client relationships, addressing client needs in a timely and professional manner as one of the main points of contact
Provides high quality customer service to key clients to support a positive client experience
Establishes clear client retention goals
Leads the adoption and expansion of LoKnow’s proprietary technology and product capabilities across direct clients, agency partners, and strategic collaborators, ensuring solutions are operationalized effectively and drive measurable business impact
Meets independently with clients to discuss campaign strategies, present post- campaign reports to key clients, and address ongoing campaign updates.
Supervises and supports a team in Client Success across multiple cities, including planning, monitoring, and appraising work quality and skill development
Works proactively with teams across the organization in the development, communication, and execution of client campaigns (objectives, budgets, scope, media, asset compiling and review, etc.) while remaining autonomous in moving tasks forward.
Creates and identifies opportunities for efficiencies between key clients and LoKnow to improve the overall workflows and Client Success Process
Reflects on results and thinks strategically to recommend further products or services to achieve client goals, anticipating client needs in a timely, natural, and professional manner
Provides ongoing training and support to new and current team members to strengthen the overall knowledge of work processes, campaign strategies, and building client rapport
Collaborates in cross-departmental teams to create and implement systems, policies, and procedures as necessary
Works collaboratively with the Director – Solutions & Sales to review key client concerns and seek to improve the customer experience
Develops and supports projects for client digital advertising development and maturity
Represents LoKnow and grows our presence and reputation within the broader business community
Other duties as required
Qualifications Our ideal candidate has the following qualifications, but for the right candidate, we are willing to create a development plan to help you bridge between your existing and required skills.
Degree or Diploma in Business, Marketing or Communications or comparable industry experience where essential technical skills were learned and developed
2-5 years of experience in marketing, advertising, and client communication
Excellent project management and strong communication skills (written and verbal)
Ability and enjoyment in learning and adapting quickly in a dynamic environment
Excellent time management, project management, interpersonal and strong presentation skills
Detail-oriented, organized, analytical with strong strategic-thinking skills
Ability to execute multiple competing tasks, prioritize and manage time effectively
A keen interest in digital advertising, and the desire to learn and a willingness to keep up with industry tech and knowledge
The ability to think critically about abstract situations and fortitude to see a project from start to finish
Compensation
Base salary range is $65,000 - $85,000 USD
Participation in our unlimited vacation policy
Participation in our company profit sharing program
Access to our excellent health and dental plan
Performance Bonus
Flexible work environment
To Apply Please submit your resume and a cover letter addressed to Haley Truong. In your cover letter, tell us about why you want to work with us!
Closing Date: February 8, 2026
#J-18808-Ljbffr
About Us We’re LoKnow - an advertising-tech and data company that helps brands deliver their message to the right audience, in the right place, at the right time. With offices across Canada and growing in the USA, we help clients, both in Canada and internationally, experience the extraordinary benefits of digital advertising technology. Our Vision is for everyone to access, benefit from, and love the vast world of digital advertising.
Diversity We celebrate diversity on our team of Knowers; our differences are acknowledged, appreciated and respected. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, disability status, veteran status, or other considerations. Please let us know if you require any specific accommodations during the application process.
Hybrid Work LoKnow uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All training will be hosted virtually.
About the Role The Senior Manager – Client Success, will perform a variety of tasks to support and cultivate key client relationships by building, executing, and improving successful digital campaigns. Reporting to the Director of Operations and working closely with LoKnow’s Solutions & Sales and Audience & Optimization teams, the responsibilities of this role include:
Manages and builds on existing key client relationships, addressing client needs in a timely and professional manner as one of the main points of contact
Provides high quality customer service to key clients to support a positive client experience
Establishes clear client retention goals
Leads the adoption and expansion of LoKnow’s proprietary technology and product capabilities across direct clients, agency partners, and strategic collaborators, ensuring solutions are operationalized effectively and drive measurable business impact
Meets independently with clients to discuss campaign strategies, present post- campaign reports to key clients, and address ongoing campaign updates.
Supervises and supports a team in Client Success across multiple cities, including planning, monitoring, and appraising work quality and skill development
Works proactively with teams across the organization in the development, communication, and execution of client campaigns (objectives, budgets, scope, media, asset compiling and review, etc.) while remaining autonomous in moving tasks forward.
Creates and identifies opportunities for efficiencies between key clients and LoKnow to improve the overall workflows and Client Success Process
Reflects on results and thinks strategically to recommend further products or services to achieve client goals, anticipating client needs in a timely, natural, and professional manner
Provides ongoing training and support to new and current team members to strengthen the overall knowledge of work processes, campaign strategies, and building client rapport
Collaborates in cross-departmental teams to create and implement systems, policies, and procedures as necessary
Works collaboratively with the Director – Solutions & Sales to review key client concerns and seek to improve the customer experience
Develops and supports projects for client digital advertising development and maturity
Represents LoKnow and grows our presence and reputation within the broader business community
Other duties as required
Qualifications Our ideal candidate has the following qualifications, but for the right candidate, we are willing to create a development plan to help you bridge between your existing and required skills.
Degree or Diploma in Business, Marketing or Communications or comparable industry experience where essential technical skills were learned and developed
2-5 years of experience in marketing, advertising, and client communication
Excellent project management and strong communication skills (written and verbal)
Ability and enjoyment in learning and adapting quickly in a dynamic environment
Excellent time management, project management, interpersonal and strong presentation skills
Detail-oriented, organized, analytical with strong strategic-thinking skills
Ability to execute multiple competing tasks, prioritize and manage time effectively
A keen interest in digital advertising, and the desire to learn and a willingness to keep up with industry tech and knowledge
The ability to think critically about abstract situations and fortitude to see a project from start to finish
Compensation
Base salary range is $65,000 - $85,000 USD
Participation in our unlimited vacation policy
Participation in our company profit sharing program
Access to our excellent health and dental plan
Performance Bonus
Flexible work environment
To Apply Please submit your resume and a cover letter addressed to Haley Truong. In your cover letter, tell us about why you want to work with us!
Closing Date: February 8, 2026
#J-18808-Ljbffr