Meet Eddy, the AILearning Agent
→
← Back to all openings
Senior Enterprise Customer Success Manager Customer Success Hybrid - New York, NY About Us Continu is a Modern Enablement platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated, clunky, and leave a lot to be desired.
That's why Continu exists – to power learning for the modern workplace. We started in 2012 and have quickly been gaining momentum around the world. Joining our team means that you're driven, hungry to learn new things, and ready to work on exciting new challenges with a highly collaborative team.
The Role This is a Senior, Enterprise-level Customer Success role with full ownership of retention and expansion. You will operate as a strategic revenue owner for your portfolio, partnering with senior customer stakeholders to drive outcomes, renewals, and growth across complex enterprise organizations.
What “Enterprise” Means at Continu In this role, enterprise customers typically:
1,000+ employee organizations
Multiple regions, business units, and learner audiences
Senior stakeholders across L&D, HR, Compliance, IT, and Operations
Executive alignment required for adoption, renewal, and expansion
What You’ll Do
Own the full post-sale lifecycle for a portfolio of enterprise customers
Serve as a strategic advisor aligned to customer business goals and outcomes
Lead renewal and expansion motions, including pricing and executive alignment
Build multi-threaded relationships with senior and executive stakeholders
Develop and execute account plans driving adoption, retention, and growth
Deliver outcome-driven business reviews tied to measurable value
Proactively identify risk, mitigate churn, and uncover expansion opportunities
Partner cross-functionally with Sales, Product, and Support
What We’re Looking For
5+ years in Customer Success, Account Management, or similar SaaS roles
Direct ownership of enterprise renewals and expansion
Proven success managing complex, multi-stakeholder accounts
Strong executive presence and commercial acumen
Highly proactive, structured, and comfortable with ambiguity
Experience in EdTech, Customer Education, LMS, or adjacent enterprise SaaS is preferred
Compensation
Base Salary: $150,000
OTE: $185,000 (20% variable tied to retention and expansion)
Meaningful equity participation
Medical, dental, and vision insurance
Generous PTO and paid holidays
Hybrid work model in our NYC Hudson Square office
Apply for this job To apply, please submit your resume and cover letter through our careers portal.
#J-18808-Ljbffr
→
← Back to all openings
Senior Enterprise Customer Success Manager Customer Success Hybrid - New York, NY About Us Continu is a Modern Enablement platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated, clunky, and leave a lot to be desired.
That's why Continu exists – to power learning for the modern workplace. We started in 2012 and have quickly been gaining momentum around the world. Joining our team means that you're driven, hungry to learn new things, and ready to work on exciting new challenges with a highly collaborative team.
The Role This is a Senior, Enterprise-level Customer Success role with full ownership of retention and expansion. You will operate as a strategic revenue owner for your portfolio, partnering with senior customer stakeholders to drive outcomes, renewals, and growth across complex enterprise organizations.
What “Enterprise” Means at Continu In this role, enterprise customers typically:
1,000+ employee organizations
Multiple regions, business units, and learner audiences
Senior stakeholders across L&D, HR, Compliance, IT, and Operations
Executive alignment required for adoption, renewal, and expansion
What You’ll Do
Own the full post-sale lifecycle for a portfolio of enterprise customers
Serve as a strategic advisor aligned to customer business goals and outcomes
Lead renewal and expansion motions, including pricing and executive alignment
Build multi-threaded relationships with senior and executive stakeholders
Develop and execute account plans driving adoption, retention, and growth
Deliver outcome-driven business reviews tied to measurable value
Proactively identify risk, mitigate churn, and uncover expansion opportunities
Partner cross-functionally with Sales, Product, and Support
What We’re Looking For
5+ years in Customer Success, Account Management, or similar SaaS roles
Direct ownership of enterprise renewals and expansion
Proven success managing complex, multi-stakeholder accounts
Strong executive presence and commercial acumen
Highly proactive, structured, and comfortable with ambiguity
Experience in EdTech, Customer Education, LMS, or adjacent enterprise SaaS is preferred
Compensation
Base Salary: $150,000
OTE: $185,000 (20% variable tied to retention and expansion)
Meaningful equity participation
Medical, dental, and vision insurance
Generous PTO and paid holidays
Hybrid work model in our NYC Hudson Square office
Apply for this job To apply, please submit your resume and cover letter through our careers portal.
#J-18808-Ljbffr