Director of Customer Relations and Logistics
Dartmouth College, Hanover, New Hampshire, us, 03755
Director of Customer Relations and Logistics
Dartmouth College is seeking a Director of Customer Relations and Logistics to lead the Facilities, Operations and Management (FO&M) department’s customer service and logistics functions. The role focuses on customer relations, data analytics, operational strategy, and resource management to deliver efficient, sustainable workflows and enhance customer satisfaction.
Position Information
Posting date: 01/19/2026
Position number: 1128733
Salary range: $117,500 – $146,900
Location: Hanover, NH (on‑site only)
Hours: 40 per week, 12 months per year
Position Purpose The Director will oversee customer relations, logistics, data analytics, and operational strategy for FO&M. Responsibilities include developing a resource management office, managing workflow, and ensuring high quality service delivery.
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
15+ years of experience in customer service, resource management, and data analytics.
At least 10 years of facilities management and supervisory experience.
Proficiency with computerized maintenance management systems and standard business applications.
Excellent communication, interpersonal, organizational, analytical, and time‑management skills.
Valid driver’s license and ability to qualify as a Dartmouth approved driver.
Knowledge of building construction and maintenance practices.
Preferred Qualifications
Decision‑making experience in a fast‑paced, complex environment.
Commitment to sustainability.
Department Contact Celia Johnson – Celia.G.Johnson@dartmouth.edu
Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check Employment is contingent on a successful pre‑employment background check, including a criminal background check, reference checks, work‑history verification, and verification of any required academic credentials, licenses, or certifications.
Driving Essential Driving a vehicle (Dartmouth vehicle, off‑road vehicle, rental car, personal car) is an essential function of this role.
Responsibilities Overview
Develop, implement, and analyze performance metrics and data analytics.
Implement QA/QC responsibilities and develop communication plans for FO&M.
Manage asset data collection, budgeting, maintenance schedules, and inventory processes.
Lead a team of up to eight full‑time staff and collaborate with Campus Services Operations on technology, contracts, and financial reporting.
Develop and maintain service level agreements and departmental policies to ensure high quality service delivery.
Culture and Employee Belonging
Demonstrate inclusion and cultural awareness through actions and communications.
Participate in division‑wide diversity, equity, and inclusion initiatives.
Collaborate on cross‑division initiatives to promote campus culture and employee belonging.
Supplemental Questions
Have you managed a team? If so, please provide the team size and duration.
Which key performance indicators do you monitor in customer operations and logistics?
How did you learn about this opportunity?
Provide additional information you would like to share. (Open‑ended)
Documents Needed to Apply
Cover Letter
Resume
Dartmouth College Office of Human Resources 7 Lebanon Street Suite 203 Hanover, NH 03755 Ph 603.646.3411 jobs@dartmouth.edu
#J-18808-Ljbffr
Position Information
Posting date: 01/19/2026
Position number: 1128733
Salary range: $117,500 – $146,900
Location: Hanover, NH (on‑site only)
Hours: 40 per week, 12 months per year
Position Purpose The Director will oversee customer relations, logistics, data analytics, and operational strategy for FO&M. Responsibilities include developing a resource management office, managing workflow, and ensuring high quality service delivery.
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
15+ years of experience in customer service, resource management, and data analytics.
At least 10 years of facilities management and supervisory experience.
Proficiency with computerized maintenance management systems and standard business applications.
Excellent communication, interpersonal, organizational, analytical, and time‑management skills.
Valid driver’s license and ability to qualify as a Dartmouth approved driver.
Knowledge of building construction and maintenance practices.
Preferred Qualifications
Decision‑making experience in a fast‑paced, complex environment.
Commitment to sustainability.
Department Contact Celia Johnson – Celia.G.Johnson@dartmouth.edu
Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check Employment is contingent on a successful pre‑employment background check, including a criminal background check, reference checks, work‑history verification, and verification of any required academic credentials, licenses, or certifications.
Driving Essential Driving a vehicle (Dartmouth vehicle, off‑road vehicle, rental car, personal car) is an essential function of this role.
Responsibilities Overview
Develop, implement, and analyze performance metrics and data analytics.
Implement QA/QC responsibilities and develop communication plans for FO&M.
Manage asset data collection, budgeting, maintenance schedules, and inventory processes.
Lead a team of up to eight full‑time staff and collaborate with Campus Services Operations on technology, contracts, and financial reporting.
Develop and maintain service level agreements and departmental policies to ensure high quality service delivery.
Culture and Employee Belonging
Demonstrate inclusion and cultural awareness through actions and communications.
Participate in division‑wide diversity, equity, and inclusion initiatives.
Collaborate on cross‑division initiatives to promote campus culture and employee belonging.
Supplemental Questions
Have you managed a team? If so, please provide the team size and duration.
Which key performance indicators do you monitor in customer operations and logistics?
How did you learn about this opportunity?
Provide additional information you would like to share. (Open‑ended)
Documents Needed to Apply
Cover Letter
Resume
Dartmouth College Office of Human Resources 7 Lebanon Street Suite 203 Hanover, NH 03755 Ph 603.646.3411 jobs@dartmouth.edu
#J-18808-Ljbffr