Senior Manager, Trade and Hardware Compliance
Toast Tab, Inc., Boston, Massachusetts, us, 02298
Overview
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Hardware powers our in-restaurant experience across payments, point-of-sale, kitchen display systems, and handheld devices. As Toast expands internationally, ensuring our products can be compliantly manufactured, shipped, and sold across global markets is increasingly critical.
The Senior Manager, Trade and Hardware Compliance sits within the Compliance organization and leads hardware regulatory and trade compliance end-to-end. This role partners closely with hardware product and operations teams to ensure our products can move across borders and be sold into market efficiently and compliantly. This is a senior, technically fluent leadership role in global hardware environments focused on risk identification, gap closure, and scalable programs.
Responsibilities A day in the life (Responsibilities):
Own hardware regulatory and trade compliance end-to-end: build a program to legally import, export, and sell hardware across domestic and international markets, including certifications, filings, disclosures, and ongoing reporting obligations.
Conduct comprehensive audits and risk assessments of current practices: assess products, SKUs, markets, and certifications; identify gaps, emerging risks, and mitigation plans; establish a baseline compliance posture.
Partner with hardware product, operations, and supply-chain teams: collaborate on product standards and certifications, import/export requirements, classification, and cross-border movement; provide guidance on registrations and licenses for current and future markets.
Influence hardware design: advise on regulatory implications of design decisions, safety and radio/FCC requirements, environmental and chemical regulations, and SKU proliferation.
Navigate evolving global regulations: stay ahead of changes in hardware, environmental, sustainability, and reporting requirements (e.g., FCC, EU regulations) and translate them into actionable guidance.
Establish scalable compliance systems: build repeatable processes, documentation standards, and ownership models that scale with global growth.
Serve as a cross-functional leader: partner with Product, Hardware Engineering, Supply Chain, Operations, Legal, and external logistics to embed compliance throughout the hardware lifecycle.
Manage external partners and advisors: work with testing labs, certification bodies, logistics partners, and external consultants while retaining internal ownership of strategy and decision-making; create visibility and accountability into compliance status, risks, and remediation progress.
Requirements
10+ years of experience in hardware regulatory and trade compliance, product compliance, or compliance engineering within complex, global hardware environments.
Experience owning regulatory compliance for physical products across multiple markets, including certifications, testing, and ongoing reporting requirements.
Strong technical fluency, ideally with an engineering degree or equivalent hands-on experience.
Proven ability to conduct compliance audits and risk assessments, identify gaps, and drive remediation in evolving environments.
Experience partnering with supply chain and logistics teams to support global hardware movement. Excellent cross-functional communication and the ability to translate regulatory complexity into practical guidance.
Comfortable operating with incomplete information and making judgment calls based on analysis and risk assessment.
Nice-To-Have Skills
Experience in highly regulated and large-scale/global technology companies.
Experience supporting international expansion and multi-year hardware product lifecycles.
Prior people leadership or the desire to build and lead a compliance team over time.
AI at Toast At Toast, learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across Engineering, Product, Sales, Support, and other disciplines, and our Toasters are driving real value with them. The people who thrive here embrace changes that enable us to build more for our customers; it is a core part of our culture.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs to attract, retain, and motivate top talent. Our total rewards package includes base salary, cash compensation (where eligible), benefits, and equity (if eligible). Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Compensation The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, total rewards components include cash compensation, benefits, and equity (if eligible).
Pay Range: $159,000—$254,000 USD
How Toast Uses AI in its Hiring Process We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews. All hiring decisions are made by people.
Diversity, Equity, and Inclusion Toast values diversity, authenticity, inclusivity, respect, and humility. We strive to create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that supports collaboration while respecting individual needs. Learn more about how we work globally and regionally at https://careers.toasttab.com/locations-toast.
Apply today Toast is committed to creating an accessible and inclusive hiring process and provides reasonable accommodations for persons with disabilities. If you need an accommodation, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, there are legal considerations related to lie detector tests. This description complies with applicable laws and policies.
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The Senior Manager, Trade and Hardware Compliance sits within the Compliance organization and leads hardware regulatory and trade compliance end-to-end. This role partners closely with hardware product and operations teams to ensure our products can move across borders and be sold into market efficiently and compliantly. This is a senior, technically fluent leadership role in global hardware environments focused on risk identification, gap closure, and scalable programs.
Responsibilities A day in the life (Responsibilities):
Own hardware regulatory and trade compliance end-to-end: build a program to legally import, export, and sell hardware across domestic and international markets, including certifications, filings, disclosures, and ongoing reporting obligations.
Conduct comprehensive audits and risk assessments of current practices: assess products, SKUs, markets, and certifications; identify gaps, emerging risks, and mitigation plans; establish a baseline compliance posture.
Partner with hardware product, operations, and supply-chain teams: collaborate on product standards and certifications, import/export requirements, classification, and cross-border movement; provide guidance on registrations and licenses for current and future markets.
Influence hardware design: advise on regulatory implications of design decisions, safety and radio/FCC requirements, environmental and chemical regulations, and SKU proliferation.
Navigate evolving global regulations: stay ahead of changes in hardware, environmental, sustainability, and reporting requirements (e.g., FCC, EU regulations) and translate them into actionable guidance.
Establish scalable compliance systems: build repeatable processes, documentation standards, and ownership models that scale with global growth.
Serve as a cross-functional leader: partner with Product, Hardware Engineering, Supply Chain, Operations, Legal, and external logistics to embed compliance throughout the hardware lifecycle.
Manage external partners and advisors: work with testing labs, certification bodies, logistics partners, and external consultants while retaining internal ownership of strategy and decision-making; create visibility and accountability into compliance status, risks, and remediation progress.
Requirements
10+ years of experience in hardware regulatory and trade compliance, product compliance, or compliance engineering within complex, global hardware environments.
Experience owning regulatory compliance for physical products across multiple markets, including certifications, testing, and ongoing reporting requirements.
Strong technical fluency, ideally with an engineering degree or equivalent hands-on experience.
Proven ability to conduct compliance audits and risk assessments, identify gaps, and drive remediation in evolving environments.
Experience partnering with supply chain and logistics teams to support global hardware movement. Excellent cross-functional communication and the ability to translate regulatory complexity into practical guidance.
Comfortable operating with incomplete information and making judgment calls based on analysis and risk assessment.
Nice-To-Have Skills
Experience in highly regulated and large-scale/global technology companies.
Experience supporting international expansion and multi-year hardware product lifecycles.
Prior people leadership or the desire to build and lead a compliance team over time.
AI at Toast At Toast, learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across Engineering, Product, Sales, Support, and other disciplines, and our Toasters are driving real value with them. The people who thrive here embrace changes that enable us to build more for our customers; it is a core part of our culture.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs to attract, retain, and motivate top talent. Our total rewards package includes base salary, cash compensation (where eligible), benefits, and equity (if eligible). Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Compensation The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, total rewards components include cash compensation, benefits, and equity (if eligible).
Pay Range: $159,000—$254,000 USD
How Toast Uses AI in its Hiring Process We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews. All hiring decisions are made by people.
Diversity, Equity, and Inclusion Toast values diversity, authenticity, inclusivity, respect, and humility. We strive to create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that supports collaboration while respecting individual needs. Learn more about how we work globally and regionally at https://careers.toasttab.com/locations-toast.
Apply today Toast is committed to creating an accessible and inclusive hiring process and provides reasonable accommodations for persons with disabilities. If you need an accommodation, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, there are legal considerations related to lie detector tests. This description complies with applicable laws and policies.
#J-18808-Ljbffr