Business Banking Relationship Manager - Northern Division - BUSIN003620
Citadel Federal Credit Union, Exton, Pennsylvania, United States, 19341
Business Banking Relationship Manager - Northern Division - BUSIN003620
Job Category : Business Lending
Requisition Number : BUSIN003948
Posted : January 21, 2026
Full-Time
Hybrid
Locations Showing 1 location
Focuses on acquisition of new members and deepening relationships with existing member portfolio of businesses with annual sales from $1 to $10 million. Cultivates and utilizes a strategic network of local centers of influence in the market that can be leveraged into profitable relationships. Maintains strategic relationships with all Citadel lines of business to effectively refer business and leverage partnerships to deepen and enrich the 360 member experience. Working as the trusted advisor, proactively manages the member relationship by selling and promoting a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross‑organization solutions. Researches and fully understands competitors – strengths/weaknesses and product offerings/pricing.
Responsibilities
Maintains an in‑depth knowledge of products and services as well as knowledge of competitors and competitive products.
Impacts region referral pipeline via established internal and external centers of influence.
Actively participates in Community organizations to source business development opportunities and demonstrate Citadel’s commitment to the local community.
Maintains a current comprehensive understanding of member needs, based on the review and analysis of personal and business financial data gathered.
Delivers distinctive service by completing consistent relationship reviews with all “focus” clients.
Promotes and cross‑marks products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact.
Makes joint calls with Market Managers and less experienced Business Relationship Managers to enhance their selling skills and uncover consumer opportunities.
Actively listens to concerns, presents a clear concise picture and provides the client with a targeted solution to close the sale.
Functions as member’s credit expert with commercial loan department to facilitate the underwriting process and credit approval. Ensures that new member relationships consistently meet all compliance requirements; ensures all account and loan documents are completed, correct and sent with complete packing; works to resolve all account and loan document exceptions; understands how and why an exception occurred.
Aggressively grows and maintains a profitable book of business by successfully closing deals to meet or exceed individual and region revenue, contribution margin, fee income, loans and deposit goals.
This is a Hybrid position. Our Business Banking Relationship Managers are expected to be in their branches 5 days a week partnering with branch colleagues, while also engaging their books of business all in an effort to impact Citadel Members financial experience. If a Business Banking Relationship Manager needs flexibility to adjust their schedule for early or late Member appointments/business networking those appointments must be preset in the Business Banking Relationship Manager’s Outlook Calendar.
Qualifications and Education Requirements
Undergraduate degree in business/related field or equivalent work experience.
3 to 5 years commercial deposit and lending experience.
Five plus years demonstrated sales and business development experience with proven results.
Must have current and/or prior portfolio management experience.
Excellent verbal and written communication skills and excellent presentation skills.
In depth knowledge of financial products and banking regulations.
Demonstrated experience with and broad understanding of personal and commercial financial statements.
Proven experience with and comprehensive understanding of commercial deposits, lending, and small business operations.
Proficient in personal computer applications – PC (MS Windows and Office Products), Client Experience Desktop.
This position will be working in our Northern Region branches: Limerick. Pottstown, and Harleysville
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities>This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : BUSIN003948
Posted : January 21, 2026
Full-Time
Hybrid
Locations Showing 1 location
Focuses on acquisition of new members and deepening relationships with existing member portfolio of businesses with annual sales from $1 to $10 million. Cultivates and utilizes a strategic network of local centers of influence in the market that can be leveraged into profitable relationships. Maintains strategic relationships with all Citadel lines of business to effectively refer business and leverage partnerships to deepen and enrich the 360 member experience. Working as the trusted advisor, proactively manages the member relationship by selling and promoting a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross‑organization solutions. Researches and fully understands competitors – strengths/weaknesses and product offerings/pricing.
Responsibilities
Maintains an in‑depth knowledge of products and services as well as knowledge of competitors and competitive products.
Impacts region referral pipeline via established internal and external centers of influence.
Actively participates in Community organizations to source business development opportunities and demonstrate Citadel’s commitment to the local community.
Maintains a current comprehensive understanding of member needs, based on the review and analysis of personal and business financial data gathered.
Delivers distinctive service by completing consistent relationship reviews with all “focus” clients.
Promotes and cross‑marks products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact.
Makes joint calls with Market Managers and less experienced Business Relationship Managers to enhance their selling skills and uncover consumer opportunities.
Actively listens to concerns, presents a clear concise picture and provides the client with a targeted solution to close the sale.
Functions as member’s credit expert with commercial loan department to facilitate the underwriting process and credit approval. Ensures that new member relationships consistently meet all compliance requirements; ensures all account and loan documents are completed, correct and sent with complete packing; works to resolve all account and loan document exceptions; understands how and why an exception occurred.
Aggressively grows and maintains a profitable book of business by successfully closing deals to meet or exceed individual and region revenue, contribution margin, fee income, loans and deposit goals.
This is a Hybrid position. Our Business Banking Relationship Managers are expected to be in their branches 5 days a week partnering with branch colleagues, while also engaging their books of business all in an effort to impact Citadel Members financial experience. If a Business Banking Relationship Manager needs flexibility to adjust their schedule for early or late Member appointments/business networking those appointments must be preset in the Business Banking Relationship Manager’s Outlook Calendar.
Qualifications and Education Requirements
Undergraduate degree in business/related field or equivalent work experience.
3 to 5 years commercial deposit and lending experience.
Five plus years demonstrated sales and business development experience with proven results.
Must have current and/or prior portfolio management experience.
Excellent verbal and written communication skills and excellent presentation skills.
In depth knowledge of financial products and banking regulations.
Demonstrated experience with and broad understanding of personal and commercial financial statements.
Proven experience with and comprehensive understanding of commercial deposits, lending, and small business operations.
Proficient in personal computer applications – PC (MS Windows and Office Products), Client Experience Desktop.
This position will be working in our Northern Region branches: Limerick. Pottstown, and Harleysville
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities>This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr