Overview
Are you a connector, a builder, and a strategic thinker? Citadel Credit Union is seeking a Relationship Manager to lead business development efforts within our Select Employee Group (SEG) and Community channels. This role is about more than outreach—it's about creating lasting partnerships with organizations and helping their employees become empowered Citadel members. At Citadel, we put our members at the center of everything we do. We’re committed to "Building Strength Together," our brand promise that reflects our dedication to guiding members toward their strongest financial future. Whether it’s through personalized service, expert guidance, or innovative tools, we strive to deliver a better banking experience that helps individuals, families, and communities prosper.
What You’ll Do
Drive SEG Growth: Identify and onboard new SEG partners through proactive outreach and relationship-building.
Build Relationships: Serve as the primary relationship manager for assigned SEGs, ensuring trust and long-term engagement.
Deliver Value: Provide tailored financial education, product solutions, and support to SEG employees.
Engage in the Field: Conduct regular site visits, host events, and represent Citadel at community functions.
Collaborate Across Teams: Work with marketing, lending, and other departments to deliver seamless member experiences.
Track Success: Use CRM tools to monitor SEG engagement, membership growth, and campaign effectiveness.
Ensure Compliance: Maintain adherence to all relevant regulations and internal policies.
What You Bring
Bachelor’s degree in business or related field (or equivalent experience)
5+ years in business development, sales, or relationship management
Strong understanding of credit unions and SEG dynamics
Excellent communication, presentation, and interpersonal skills
Self-starter with a passion for community impact
Integrity, accountability, and resilience under pressure
Performance Measurements Performance is based on the Citadel corporate scorecard as well as departmental and individual goals.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk and/or hear for extended periods. The employee is occasionally required to walk, stoop, kneel, crouch, or bend. The employee will be regularly required to walk and move fluidly within a Retail Office or Corporate Office environment. The employee must occasionally lift up to 20 pounds. The position requires close visual acuity. Community events can occur in a variety of locations including indoors, outside, or at local employers who partner with Citadel. There is infrequent travel, unless otherwise noted.
EEO Statement Citadel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
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What You’ll Do
Drive SEG Growth: Identify and onboard new SEG partners through proactive outreach and relationship-building.
Build Relationships: Serve as the primary relationship manager for assigned SEGs, ensuring trust and long-term engagement.
Deliver Value: Provide tailored financial education, product solutions, and support to SEG employees.
Engage in the Field: Conduct regular site visits, host events, and represent Citadel at community functions.
Collaborate Across Teams: Work with marketing, lending, and other departments to deliver seamless member experiences.
Track Success: Use CRM tools to monitor SEG engagement, membership growth, and campaign effectiveness.
Ensure Compliance: Maintain adherence to all relevant regulations and internal policies.
What You Bring
Bachelor’s degree in business or related field (or equivalent experience)
5+ years in business development, sales, or relationship management
Strong understanding of credit unions and SEG dynamics
Excellent communication, presentation, and interpersonal skills
Self-starter with a passion for community impact
Integrity, accountability, and resilience under pressure
Performance Measurements Performance is based on the Citadel corporate scorecard as well as departmental and individual goals.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk and/or hear for extended periods. The employee is occasionally required to walk, stoop, kneel, crouch, or bend. The employee will be regularly required to walk and move fluidly within a Retail Office or Corporate Office environment. The employee must occasionally lift up to 20 pounds. The position requires close visual acuity. Community events can occur in a variety of locations including indoors, outside, or at local employers who partner with Citadel. There is infrequent travel, unless otherwise noted.
EEO Statement Citadel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
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