A leading IT services firm in Austin is seeking a mid-level Service Desk Analyst to join their enterprise-level support team. This position involves providing technical troubleshooting and customer service support via phone and chat, with a focus on desktop and application issues. Candidates should have 2-3 years of helpdesk experience and familiarity with tools like ServiceNow. This contract role offers a hybrid work model after 90 days, competitive pay, and various benefits including medical, dental, and vision coverage.
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