Overview
Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail organization, you will be based in Baltimore, Maryland. Job Profile information for this role is provided for context. PNC is an in-office company that fosters a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations and branch hours with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborates with ecosystem partners to grow the customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement to elevate client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring tasks are completed efficiently and accurately.
Qualifications
Required/Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Retail Lending, Understanding Customer Needs, Selling. Work Experience:
Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education:
No Degree Certifications:
No Required Certification(s) Licenses:
Background checks as required by Consumer Financial Protection Bureau regulations.
Pay and Benefits
Pay:
Base Salary: $44,720.00 – $63,250.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible. Benefits:
Medical/prescription drug coverage (Health Savings Account option), dental and vision, life insurance for employee and spouse/child, short and long-term disability, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back-up child/elder care, adoption/surrogacy/doula reimbursement, educational assistance, wellness program with financial incentives. Paid time off includes maternity/parental leave, holidays, occasional absence days, and vacation; exact amounts depend on eligibility and career level.
Other Information
Application Window:
Generally posted for two business days from 01/20/2026, may be longer with business discretion. Disability Accommodations:
If an accommodation is required, contact AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 and say "Workday" for assistance. All information will be kept confidential and used to provide reasonable accommodations. Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. California Residents:
Refer to the California Consumer Privacy Act Privacy Notice regarding how PNC may use or disclose your personal information in hiring practices.
Disclaimer:
This position is subject to federal and state regulations applicable to banking and financing activities.
#J-18808-Ljbffr
Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail organization, you will be based in Baltimore, Maryland. Job Profile information for this role is provided for context. PNC is an in-office company that fosters a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations and branch hours with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborates with ecosystem partners to grow the customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement to elevate client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring tasks are completed efficiently and accurately.
Qualifications
Required/Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Retail Lending, Understanding Customer Needs, Selling. Work Experience:
Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Education:
No Degree Certifications:
No Required Certification(s) Licenses:
Background checks as required by Consumer Financial Protection Bureau regulations.
Pay and Benefits
Pay:
Base Salary: $44,720.00 – $63,250.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible. Benefits:
Medical/prescription drug coverage (Health Savings Account option), dental and vision, life insurance for employee and spouse/child, short and long-term disability, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back-up child/elder care, adoption/surrogacy/doula reimbursement, educational assistance, wellness program with financial incentives. Paid time off includes maternity/parental leave, holidays, occasional absence days, and vacation; exact amounts depend on eligibility and career level.
Other Information
Application Window:
Generally posted for two business days from 01/20/2026, may be longer with business discretion. Disability Accommodations:
If an accommodation is required, contact AccommodationRequest@pnc.com with the subject line “accommodation request” and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 and say "Workday" for assistance. All information will be kept confidential and used to provide reasonable accommodations. Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. California Residents:
Refer to the California Consumer Privacy Act Privacy Notice regarding how PNC may use or disclose your personal information in hiring practices.
Disclaimer:
This position is subject to federal and state regulations applicable to banking and financing activities.
#J-18808-Ljbffr