FT Farfan - Customer Service Representative (Parts Counter)
The Brydens Group, San Juan, San Juan, us, 00902
Job Purpose
The incumbent is responsible for providing excellent customer service to our customers. This position reports to the Senior Sales Coordinator. Key Duties and Responsibilities
Processes orders for the department. Coordinates calls and enquiries from customers and provides information on the full range of products. Acts as liaison between the sales representatives and customers and performs the billing function. Assists in producing reports and statistics. Conducts market surveys. Develops new business with call-in customers. Processes parts warranty claims within the timeframe stipulated by the supplier. Provides daily administrative support to the department. Assists with the preparation of tenders, presentations, business proposals and reports. Prepares quotations for customers and records information in quotation logs. Processes payments from customers in the form of cash, cheques and debit or credit cards. Processes credit notes, delivery notes and Item Return Authorisation Form (IRA). Retrieves and processes pick tickets and invoices. Prepares daily deposits to be banked on a daily basis. Maintains cash float on a daily basis. Follows up on matters pertaining to the department’s operations. Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness. Any other related responsibilities assigned by Management. Academic Qualifications & Experience
A minimum of Five (5) CXC O’ Level passes inclusive of English Language and Mathematics. A minimum of two (2) years’ experience in a similar environment. Proficiency in the Microsoft Suite of products. Competencies
Experience in parts order processing will be considered an asset. Excellent organizational skills. Team oriented. Excellent communication skills, both oral and written. All applications are to be submitted no later than February 10th, 2026.
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The incumbent is responsible for providing excellent customer service to our customers. This position reports to the Senior Sales Coordinator. Key Duties and Responsibilities
Processes orders for the department. Coordinates calls and enquiries from customers and provides information on the full range of products. Acts as liaison between the sales representatives and customers and performs the billing function. Assists in producing reports and statistics. Conducts market surveys. Develops new business with call-in customers. Processes parts warranty claims within the timeframe stipulated by the supplier. Provides daily administrative support to the department. Assists with the preparation of tenders, presentations, business proposals and reports. Prepares quotations for customers and records information in quotation logs. Processes payments from customers in the form of cash, cheques and debit or credit cards. Processes credit notes, delivery notes and Item Return Authorisation Form (IRA). Retrieves and processes pick tickets and invoices. Prepares daily deposits to be banked on a daily basis. Maintains cash float on a daily basis. Follows up on matters pertaining to the department’s operations. Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness. Any other related responsibilities assigned by Management. Academic Qualifications & Experience
A minimum of Five (5) CXC O’ Level passes inclusive of English Language and Mathematics. A minimum of two (2) years’ experience in a similar environment. Proficiency in the Microsoft Suite of products. Competencies
Experience in parts order processing will be considered an asset. Excellent organizational skills. Team oriented. Excellent communication skills, both oral and written. All applications are to be submitted no later than February 10th, 2026.
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