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Customer Service Representative

Chubb Ltd., Trenton, New Jersey, United States

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The Personal Lines Underwriting Support CSR is responsible for assisting the underwriting centers in growth and profitability by performing functions closely related with underwriting functionality and profitability. These functions require the use of:

Personal Lines Underwriting Workstation (PLUW) and its systems

Personal Risk Underwriting Notes System (Portrait)

Masterpiece (MPRT) processing and its related systems

Other Personal Risk Systems – PLS, DRC, @Work, and RiskID

Current Functions include but are not limited to:

Policy transaction processing and updating underwriting notes

Create and sendproducer correspondence letters

Non-renewal processing

Alarm Credits, VAC Appraisals, and Wind Mitigation Forms

Meet all established productivity, service and accuracy goals

Accurately maintain company records

Recognize trends and make recommendations; assist with improving workflows

Develop positive relationships with operations staff, agents, underwriting and personal risk business partners

Additional job responsibilities as assigned by the Supervisor/Manager

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