Overview
Perform data and document validation to ensure loan files meet baseline requirements before moving to next processing stages. Review loan applications for accuracy and compliance with agency guidelines. Handle inbound calls, emails, and chats related to documentation needs or loan status (entry-level support). Interact with internal departments to resolve issues, expedite processing, and keep files moving efficiently. Complete appraisal eligibility tasks and assist with income or asset documentation reviews as training progresses. Maintain accurate records and adhere to compliance, Federal, State, and local regulations.
Responsibilities
Perform data and document validation to ensure loan files meet baseline requirements before moving to next processing stages.
Review loan applications for accuracy and compliance with agency guidelines.
Handle inbound calls, emails, and chats related to documentation needs or loan status (entry-level support).
Interact with internal departments to resolve issues, expedite processing, and keep files moving efficiently.
Complete appraisal eligibility tasks and assist with income or asset documentation reviews as training progresses.
Maintain accurate records and adhere to compliance, Federal, State, and local regulations.
Qualifications / Requirements Entry-level support role focusing on documentation and communication; training progression noted in responsibilities.
Benefits / Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Responsibilities
Perform data and document validation to ensure loan files meet baseline requirements before moving to next processing stages.
Review loan applications for accuracy and compliance with agency guidelines.
Handle inbound calls, emails, and chats related to documentation needs or loan status (entry-level support).
Interact with internal departments to resolve issues, expedite processing, and keep files moving efficiently.
Complete appraisal eligibility tasks and assist with income or asset documentation reviews as training progresses.
Maintain accurate records and adhere to compliance, Federal, State, and local regulations.
Qualifications / Requirements Entry-level support role focusing on documentation and communication; training progression noted in responsibilities.
Benefits / Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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