Position: Broadband Specialist V
Position Overview
The Broadband Specialist V has a primary focus on commercial installation and trouble calls. Will also complete installations of video, internet, phone service and Home Controller to residential and commercial customers as required. They also complete disconnects, audit of services and service changes for residential customers as required. Company Benefits
Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You\'ll find all sorts of advantages to joining the Mediacom team including: Company provided vehicle and gas card! Paid on the job training and opportunity to promote quickly! Company provided tools, tablet, and phone! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Pay increases through self-guided training! Performance bonus potential! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided! Education Enrichment up to $5,000 per year for qualified employees! Company provided uniforms and boots! Employee Wellness Program! Position Responsibilities
May perform all duties of Broadband Specialist I-IV descriptions. Primarily focused on performing trouble calls installations for commercial customers; troubleshoot common system and drop line faults and corrects outside distribution problems of all kinds; calculate signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; use VOM or DMM to check shorts, opens and voltages; use available test equipment to locate underground cables and determine cable faults. Perform installations, audits, requested and non-pay disconnects, CLI for residential and commercial customers; add outlets; install and/or removes converts; perform upgrades and downgrades of service. Drive company vehicles in performance of job duties; use bucket truck when required. Responsible for vehicle upkeep and housekeeping. Maintain stock of CPE and installation materials; maintain PPE. Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions. Manipulate connectors, fasteners and wire and uses hand tools. Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces. Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. On-call duty may be required. Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements
High school diploma or GED required. Valid driver’s license; satisfactory driving record required. Required - Minimum of 6 months’ time spent as Broadband Specialist IV or 7+ years’ equivalent cable technician experience. Preferred – 18 months’ tenure as a Mediacom BBS IV or equivalent experience. Knowledge of all Broadband Specialist I-IV responsibilities, basic commercial installs and service calls along with Home Controller. Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting. Advanced level of mechanical and consumer devices knowledge. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces. Ability to work in all weather conditions and at various heights. Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. Ability to trouble shoot customer premise equipment and cable issues Physical Requirements
Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us:
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards:
Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. Who you are matters here:
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite
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Position Overview
The Broadband Specialist V has a primary focus on commercial installation and trouble calls. Will also complete installations of video, internet, phone service and Home Controller to residential and commercial customers as required. They also complete disconnects, audit of services and service changes for residential customers as required. Company Benefits
Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You\'ll find all sorts of advantages to joining the Mediacom team including: Company provided vehicle and gas card! Paid on the job training and opportunity to promote quickly! Company provided tools, tablet, and phone! Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Pay increases through self-guided training! Performance bonus potential! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided! Education Enrichment up to $5,000 per year for qualified employees! Company provided uniforms and boots! Employee Wellness Program! Position Responsibilities
May perform all duties of Broadband Specialist I-IV descriptions. Primarily focused on performing trouble calls installations for commercial customers; troubleshoot common system and drop line faults and corrects outside distribution problems of all kinds; calculate signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; use VOM or DMM to check shorts, opens and voltages; use available test equipment to locate underground cables and determine cable faults. Perform installations, audits, requested and non-pay disconnects, CLI for residential and commercial customers; add outlets; install and/or removes converts; perform upgrades and downgrades of service. Drive company vehicles in performance of job duties; use bucket truck when required. Responsible for vehicle upkeep and housekeeping. Maintain stock of CPE and installation materials; maintain PPE. Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions. Manipulate connectors, fasteners and wire and uses hand tools. Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces. Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. On-call duty may be required. Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements
High school diploma or GED required. Valid driver’s license; satisfactory driving record required. Required - Minimum of 6 months’ time spent as Broadband Specialist IV or 7+ years’ equivalent cable technician experience. Preferred – 18 months’ tenure as a Mediacom BBS IV or equivalent experience. Knowledge of all Broadband Specialist I-IV responsibilities, basic commercial installs and service calls along with Home Controller. Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting. Advanced level of mechanical and consumer devices knowledge. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces. Ability to work in all weather conditions and at various heights. Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. Ability to trouble shoot customer premise equipment and cable issues Physical Requirements
Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us:
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards:
Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. Who you are matters here:
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite
#J-18808-Ljbffr