AR & Collections Specialist
Joerns Healthcare, Charlotte, North Carolina, United States, 28245
Overview
Position Summary
The AR & Collections Specialist is responsible for initiating contact with customers regarding their past due balances to secure payment of open account purchases by performing the following duties.
Major Duties & Responsibilities
Conduct complex research of system variances and accounts for discrepancies and investigate accounts receivable discrepancies
Accept customer payments and maintain cash receipts records
Code payment for applying payments to customers’ accounts
Develop a clear and thorough understanding of managed account customers, as well as company processes, capabilities, and constraints
Handle collection calls and/or correspondence in a fast paced goal- oriented collections department
Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned market segment accounts
Initiate small balance write offs, customer reconciliations and processing credit memos and/or debit memos
Accountable for reducing delinquency for assigned accounts
Must communicate effectively with sales department regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Required Education High School Diploma or equivalent
Required Skills & Experience
Technical skills in account reconciliation, credit extensions, payment plans, etc.
Attention to detail
Problem analysis and problem resolution
Must have excellent oral and written communication skills
Proficiency in MS Word, Excel, and Outlook
Preferred Skills, Experience & Education
SAP experience
4 year degree or 4 years related experience and/or training.
Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans
About Joerns Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.
We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.
We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
Benefits At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.
Min USD $20.00/Hr.
Max USD $23.00/Hr.
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The AR & Collections Specialist is responsible for initiating contact with customers regarding their past due balances to secure payment of open account purchases by performing the following duties.
Major Duties & Responsibilities
Conduct complex research of system variances and accounts for discrepancies and investigate accounts receivable discrepancies
Accept customer payments and maintain cash receipts records
Code payment for applying payments to customers’ accounts
Develop a clear and thorough understanding of managed account customers, as well as company processes, capabilities, and constraints
Handle collection calls and/or correspondence in a fast paced goal- oriented collections department
Providing customer service regarding collection issues, process customer refunds, review account adjustments and resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned market segment accounts
Initiate small balance write offs, customer reconciliations and processing credit memos and/or debit memos
Accountable for reducing delinquency for assigned accounts
Must communicate effectively with sales department regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Required Education High School Diploma or equivalent
Required Skills & Experience
Technical skills in account reconciliation, credit extensions, payment plans, etc.
Attention to detail
Problem analysis and problem resolution
Must have excellent oral and written communication skills
Proficiency in MS Word, Excel, and Outlook
Preferred Skills, Experience & Education
SAP experience
4 year degree or 4 years related experience and/or training.
Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans
About Joerns Joerns Healthcare is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long term acute care, skilled nursing, rehabilitation facilities, and hospice.
We continually strive to provide the most exceptional service and solutions that deliver positive financial and clinical outcomes to our customers.
We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.
Benefits At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.
Min USD $20.00/Hr.
Max USD $23.00/Hr.
#J-18808-Ljbffr