SaaS Customer Support Agent, Level 2
Siemens AG, El Segundo, California, United States, 90245
Job Family:
Software
Req ID:
492744
Who is Supplyframe?
Acquired by Siemens AG in 2021, Supplyframe is the leading Design‑to‑Source Intelligence platform for the global electronics value chain, with solutions that interpret billions of intent, demand, supply and risk signals to deliver insights through the design‑to‑market product lifecycle. A community of over 10 million engineering and supply chain professionals engage with our search, media, and SaaS solutions to optimize in excess of $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with additional offices in Texas, Germany, United Kingdom, Serbia, and China.
Do you have a passion for helping others? Then Supplyframe may be looking for you!
Supplyframe is seeking an experienced SaaS Customer Support Level 2 professional to join our expanding North American operations team. This role combines direct customer engagement with strategic leadership responsibilities, supporting our growing client base in maximizing product value while mentoring junior team members and cross‑functional colleagues. As a primary customer liaison, you will be accountable for relationship management, customer satisfaction metrics (CSAT), and overall client success outcomes. Beyond customer‑facing activities, you will drive operational excellence through process optimization initiatives, business performance analytics, and end‑to‑end management of critical customer incidents. The ideal candidate brings proven customer service expertise, demonstrated experience implementing industry‑leading support methodologies, and a solutions‑oriented mindset. This position offers an excellent opportunity for a results‑driven professional to contribute to a high‑performing, collaborative team environment.
What will I be doing?
Deliver exceptional technical support to clients through multiple channels including chat, email, phone, and screen sharing capabilities
Serve as technical consultant providing strategic guidance and subject matter expertise to
#J-18808-Ljbffr
Software
Req ID:
492744
Who is Supplyframe?
Acquired by Siemens AG in 2021, Supplyframe is the leading Design‑to‑Source Intelligence platform for the global electronics value chain, with solutions that interpret billions of intent, demand, supply and risk signals to deliver insights through the design‑to‑market product lifecycle. A community of over 10 million engineering and supply chain professionals engage with our search, media, and SaaS solutions to optimize in excess of $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with additional offices in Texas, Germany, United Kingdom, Serbia, and China.
Do you have a passion for helping others? Then Supplyframe may be looking for you!
Supplyframe is seeking an experienced SaaS Customer Support Level 2 professional to join our expanding North American operations team. This role combines direct customer engagement with strategic leadership responsibilities, supporting our growing client base in maximizing product value while mentoring junior team members and cross‑functional colleagues. As a primary customer liaison, you will be accountable for relationship management, customer satisfaction metrics (CSAT), and overall client success outcomes. Beyond customer‑facing activities, you will drive operational excellence through process optimization initiatives, business performance analytics, and end‑to‑end management of critical customer incidents. The ideal candidate brings proven customer service expertise, demonstrated experience implementing industry‑leading support methodologies, and a solutions‑oriented mindset. This position offers an excellent opportunity for a results‑driven professional to contribute to a high‑performing, collaborative team environment.
What will I be doing?
Deliver exceptional technical support to clients through multiple channels including chat, email, phone, and screen sharing capabilities
Serve as technical consultant providing strategic guidance and subject matter expertise to
#J-18808-Ljbffr