Senior SaaS Customer Support Specialist

A leading design-to-source platform is seeking an experienced SaaS Customer Support Level 2 professional to join its team in El Segundo, California. This role involves direct customer engagement and strategic leadership responsibilities, focusing on maximizing product value and mentoring colleagues. Responsibilities include delivering exceptional technical support across various channels, managing client relationships, and driving operational excellence through process optimization. Ideal candidates should have proven customer service expertise and a solutions-oriented mindset. #J-18808-Ljbffr