Clinical EAP Account Executive (Seattle/Portland)
First Choice Health, Seattle, Washington, us, 98127
About First Choice Health
First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 40 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys. At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy. JOB SUMMARY: The Clinical Account Executive will oversee the delivery of Employee Assistance Program (EAP) services for corporate clients, ensuring support for employees and their families. This role is responsible for managing and delivering the full spectrum of EAP services, including crisis intervention, consultation with leadership teams, data reporting, and on-site and telephonic training/coaching. You will work closely with HR, managers, and supervisors to address employee mental health, wellness, and performance challenges, and to support organizational well-being initiatives. This position also requires expertise in trauma response services, providing real-time support in critical incidents. As the primary liaison for your assigned clients, you will ensure compliance with EAP standards and contractual obligations, helping to drive employee engagement and organizational health. KEY RESPONSIBILITIES:
Responsible for client service and contract management for a book of business of EAP groups, including implementations of new contracts and renewal of existing contracts. Building relationships with brokers, HR and leadership teams to retain and support customers is a key function. Act as a strategic thought partner to brokers and corporate clients to develop annual EAP engagement plans that help to integrate EAP services into broader wellness, employee retention, and organizational health strategies. Serve as case manager for management referral cases as needed, providing HR/supervisor consultation, intake, and ongoing case management. Facilitate organizational trauma response services, both telephonically and on-site, following critical incidents such as workplace accidents or significant life events. Provide telephonic crisis support for employees and family members, offering immediate, professional guidance on mental health, substance use, and personal challenges. Conduct on-site and virtual training sessions on topics including crisis management, mental health awareness, leadership development, and trauma response. JOB DESCRIPTION:
Develop and maintain comprehensive data reports on EAP utilization, trends, and outcomes, providing clients and brokers with actionable insights and recommendations for program improvement. Assist in provider recruitment and development of the EAP provider network. Assist in development of content for newsletters, policies and procedures, department standards, and other communications. Provide on-site services to clients that require frequent local and regional travel, and may require up to five days national travel. Other related duties as assigned. QUALIFICATIONS:
Master’s degree in psychology, counseling, social work, or a related field;
licensure (e.g., LMHC, LCSW, LMFT, LPC) required. At least two years or equivalent EAP, behavioral health or clinical setting with focus on crisis intervention and trauma response. Five years is preferred. Current State Driver's License. Strong analytical and technical skills with experience generating and interpreting reports, using CRM/EHR databases, and fluency in productivity suites that include document creation, email, spreadsheets, presentations, communication and collaboration platforms. Ability to consult with corporate clients, offering professional guidance and strategic recommendations on mental health and wellness programs while maintaining impeccable confidentiality and boundaries. Proven experience and ability to work independently as well as collaboratively in a team based environment with other clinicians as well as paraprofessionals. Experience with and knowledge of substance use disorder. Skilled at developing and facilitating successful training and comfortable with public speaking Assist in provider recruitment and development of the EAP provider network. Assist in development of content for newsletters, policies and procedures, department standards, and other communications. Provide on-site services to clients that requires frequent local and regional travel, and may require up to five days national travel. Other related duties as assigned. PHYSICAL REQUIREMENTS:
Ability to see and hear within normal ranges with or without aid. Ability to bend, and move within normal ranges. Ability to drive long distances when necessary and must maintain a valid Washington state driver’s license. Ability to be stationary for long periods of time. Finger and hand dexterity. Able to lift a minimum of 10-20 pounds. Ability to self-manage stress and emotions, maintaining a positive and professional attitude in intense environments. Note: All FCH positions have either direct or indirect access to HIPAA information, and therefore need to comply with all security and privacy requirements while in performance of their job duties SALARY: $80,000.00 - $90,000.00 COMPENSATION & BENEFITS:
Competitive benefits, opportunities for professional growth, and the chance to work alongside respected leaders in the healthcare and employee benefits industry. Collaborative, supportive team culture Opportunities for professional growth and development Meaningful work that improves healthcare for employers and communities OUR PURPOSE, VALUES & CULTURE:
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities. Care, Transparent, Collaborate, Relentless Innovate We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging. At First Choice Health, we believe that a culture that fosters belonging - one that accepts employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.
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First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 40 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys. At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy. JOB SUMMARY: The Clinical Account Executive will oversee the delivery of Employee Assistance Program (EAP) services for corporate clients, ensuring support for employees and their families. This role is responsible for managing and delivering the full spectrum of EAP services, including crisis intervention, consultation with leadership teams, data reporting, and on-site and telephonic training/coaching. You will work closely with HR, managers, and supervisors to address employee mental health, wellness, and performance challenges, and to support organizational well-being initiatives. This position also requires expertise in trauma response services, providing real-time support in critical incidents. As the primary liaison for your assigned clients, you will ensure compliance with EAP standards and contractual obligations, helping to drive employee engagement and organizational health. KEY RESPONSIBILITIES:
Responsible for client service and contract management for a book of business of EAP groups, including implementations of new contracts and renewal of existing contracts. Building relationships with brokers, HR and leadership teams to retain and support customers is a key function. Act as a strategic thought partner to brokers and corporate clients to develop annual EAP engagement plans that help to integrate EAP services into broader wellness, employee retention, and organizational health strategies. Serve as case manager for management referral cases as needed, providing HR/supervisor consultation, intake, and ongoing case management. Facilitate organizational trauma response services, both telephonically and on-site, following critical incidents such as workplace accidents or significant life events. Provide telephonic crisis support for employees and family members, offering immediate, professional guidance on mental health, substance use, and personal challenges. Conduct on-site and virtual training sessions on topics including crisis management, mental health awareness, leadership development, and trauma response. JOB DESCRIPTION:
Develop and maintain comprehensive data reports on EAP utilization, trends, and outcomes, providing clients and brokers with actionable insights and recommendations for program improvement. Assist in provider recruitment and development of the EAP provider network. Assist in development of content for newsletters, policies and procedures, department standards, and other communications. Provide on-site services to clients that require frequent local and regional travel, and may require up to five days national travel. Other related duties as assigned. QUALIFICATIONS:
Master’s degree in psychology, counseling, social work, or a related field;
licensure (e.g., LMHC, LCSW, LMFT, LPC) required. At least two years or equivalent EAP, behavioral health or clinical setting with focus on crisis intervention and trauma response. Five years is preferred. Current State Driver's License. Strong analytical and technical skills with experience generating and interpreting reports, using CRM/EHR databases, and fluency in productivity suites that include document creation, email, spreadsheets, presentations, communication and collaboration platforms. Ability to consult with corporate clients, offering professional guidance and strategic recommendations on mental health and wellness programs while maintaining impeccable confidentiality and boundaries. Proven experience and ability to work independently as well as collaboratively in a team based environment with other clinicians as well as paraprofessionals. Experience with and knowledge of substance use disorder. Skilled at developing and facilitating successful training and comfortable with public speaking Assist in provider recruitment and development of the EAP provider network. Assist in development of content for newsletters, policies and procedures, department standards, and other communications. Provide on-site services to clients that requires frequent local and regional travel, and may require up to five days national travel. Other related duties as assigned. PHYSICAL REQUIREMENTS:
Ability to see and hear within normal ranges with or without aid. Ability to bend, and move within normal ranges. Ability to drive long distances when necessary and must maintain a valid Washington state driver’s license. Ability to be stationary for long periods of time. Finger and hand dexterity. Able to lift a minimum of 10-20 pounds. Ability to self-manage stress and emotions, maintaining a positive and professional attitude in intense environments. Note: All FCH positions have either direct or indirect access to HIPAA information, and therefore need to comply with all security and privacy requirements while in performance of their job duties SALARY: $80,000.00 - $90,000.00 COMPENSATION & BENEFITS:
Competitive benefits, opportunities for professional growth, and the chance to work alongside respected leaders in the healthcare and employee benefits industry. Collaborative, supportive team culture Opportunities for professional growth and development Meaningful work that improves healthcare for employers and communities OUR PURPOSE, VALUES & CULTURE:
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities. Care, Transparent, Collaborate, Relentless Innovate We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging. At First Choice Health, we believe that a culture that fosters belonging - one that accepts employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.
#J-18808-Ljbffr